Job Description:
WE’RE LOOKING FOR A
Jr. MRO Administrator (Temporary Full Time)
POSITION LOCATION: FORT ERIE, ONTARIO
Position Summary
Reporting to the Customer MRO Manager, the Junior MRO Administrator provides essential business support for the sale of Airbus Helicopters Canada services. Your primary mission is to keep the service pipeline moving by transforming technical data into professional commercial quotes and ensuring proper follow-up on tasks. You will act as a key coordinator between the MRO team and internal departments, ensuring all repair and overhaul quotes are accurate, timely, and aligned with company pricing policies. This role is ideal for a detail-oriented individual who enjoys balancing data-driven tasks—like managing CRM entries and SAP inputs—with proactive communication to resolve pending orders.
Primary Position Responsibilities
1. MRO Quote Administration
Use SAP and vendor inputs to prepare accurate repair and overhaul quotes for internal and external customers.
Review inspection reports and vendor prices to ensure all fees and discounts are correctly applied.
Cross-reference quotes against published price catalogues and standard conditions of sale to ensure consistency.
Coordinate with repair shops or vendors to resolve pricing discrepancies or clarify technical details.
2. Logistics & Coordination
Act as the liaison between the warehouse, purchasing, and repair shops to ensure parts are sent out for repair promptly.
Package quotes with necessary attachments (photos, inspection reports, and technical data) for delivery to Customer Support Representatives.
Monitor Credit Hold lists and coordinate with Finance to process prepayments before releasing work.
Log Opportunities in the CRM system for specialized service requests and track their status through the approval pipeline.
Maintain the exchange pool database and identify opportunities for improvement.
3. Reporting & Admin Support
Monitor Work-in-Progress (WIP) and report on items pending approval, core returns, or final invoicing.
Assist in maintaining SAP templates and the annual Repair & Overhaul Catalogue.
Ensure all service support requests (SSR) are captured accurately in the system.
Position Requirements
Education
Post-secondary Diploma or Degree in Business Administration, Logistics, or a related field.
Experience
2 years of experience in an administrative, data entry, or customer service role.
Prior experience in a technical or aviation environment is a definite asset.
Knowledge & Skills
Strong basic business math skills for calculating mark-ups, discounts, and totals.
A quality-first mindset with the ability to perform high-volume data entry with minimal errors.
Ability to manage multiple tasks and keep track of various open actions in a fast-paced environment.
Proactive approach to identifying discrepancies and asking questions to resolve them.
Professional verbal and written communication skills for coordinating with internal teams and vendors.
Technical Systems Proficiency
Strong proficiency in Google Sheets or MS Excel (sorting, basic formulas) and Google Docs/MS Word.
Previous exposure to SAP or Salesforce is a significant advantage.
AHCA is committed to inclusivity; therefore, accommodations can be made available for all applicants, except where a bona fide occupational requirement applies.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Airbus Helicopters Canada LtdEmployment Type:
Agency / Temporary-------
Experience Level:
ProfessionalJob Family:
Customer Eng.&Technical Support&ServicesBy submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected].
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Airbus Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Airbus and has not been reviewed or approved by Airbus.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive in several locations, including medical, dental, and vision options available from day one in the U.S. Access to life insurance, disability coverage, and employee assistance/wellbeing support adds breadth to the health offering.
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Retirement Support — Retirement support is framed as a meaningful part of the package through plans such as a 401(k) with company matching in the U.S. These programs strengthen long-term financial security beyond base wages.
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Leave & Time Off Breadth — Time-off provisions are described as generous in some settings, including vacation availability from day one and extended holiday coverage. Flexible working arrangements and hybrid options further increase the perceived value of time-related benefits.
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What We Do
Airbus is a global leader in aeronautics, space and related services. In 2020, it generated revenues of €49.9 billion and employed a workforce of around 130,000. Airbus offers the most comprehensive range of passenger airliners. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as one of the world’s leading space companies. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide. Airbus is an international pioneer in the aerospace industry and a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a global scale. We believe that it’s not just what we make, but how we make it that counts; promoting responsible, sustainable and inclusive business practices and acting with integrity. Our people work with passion and determination to make the world a more connected, safer and smarter place, on the ground, in the sky and in space.
