The Role
The Jr./Mid-level Systems Administrator will monitor infrastructure systems, resolve hardware/software issues, manage security scans, and maintain documentation. They will respond to IT inquiries and provide technical assistance, ensuring system stability and user satisfaction while adhering to security protocols.
Summary Generated by Built In
Belay Technologies has been voted Baltimore Business Journal's (BBJ) Best Places to Work 2019, runner up in 2020 and a finalist in 2021!
Belay Technologies is seeking a Jr./Mid-level System Administrator to join our intel team. The selected individual will be responsible for monitoring infrastructure systems, applications, and processes, and for ensuring that all issues are identified, tracked, and resolved in a timely manner. She/he will provide support for all infrastructure systems and will respond to hardware and software incidents and work with senior system administrators, at times remotely from other locations.
Other Responsibilities include:
Belay Technologies is seeking a Jr./Mid-level System Administrator to join our intel team. The selected individual will be responsible for monitoring infrastructure systems, applications, and processes, and for ensuring that all issues are identified, tracked, and resolved in a timely manner. She/he will provide support for all infrastructure systems and will respond to hardware and software incidents and work with senior system administrators, at times remotely from other locations.
Other Responsibilities include:
- Quickly responding to IT Help Desk calls and emails in a professional manner; ensuring issues are resolved and/or escalated to the appropriate teams; and following up with teams and users to ensure issues are satisfactorily remediated.
- Identifying, troubleshooting, and correcting hardware and software issues including network connectivity.
- Utilizing enterprise monitoring solutions to identify alarms that have been triggered against the various environments.
- Proactively contacting customers when infrastructure processes are significantly delayed or may impact their ability to complete a business function on time.
- Executing the process for managing information assurance vulnerability alerts (IAVAs) and system security scanning for equipment suites in accordance with the System Security Plans for these systems to rapidly and accurately identify and remediate IAVAs.
- Initiating IAVA responses and system security scans, completing remediation, and extending IAVA patches and security updates on various IT and network systems.
- Providing technical assistance to companion work groups in support of overlapping projects such as implementing IT enhancements and optimizing systems.
- Maintaining good inter-departmental relations, communicating with users, and publishing status of system outages.
- Participating in the creation and ongoing maintenance of documentation to ensure clear, concise and accurate information is readily available to assist with incident resolution.
- Must have a FS poly from the MD customer, last poly must be within the past six (6) yrs, No CCAs
- Must have at least 5 years of direct, hands-on experience providing assistance to users in an IT customer service capacity.
- Must have at least 5 years of experience working on an IT/software program that utilizes complex equipment/systems (ex. Network Switches, Routers, LANs, & cabling, Windows/Linux operating systems, VMware, etc.).
- Must have experience installing, updating, and upgrading Linux Operating Systems (OS).
- Must have experience with utilities used to manage Linux OS disk file systems.
- Must have experience analyzing and implementing Security Technical Implementation Guide (STIG) requirements in Linux OS.
- Must have experience with utilities used to create and configure network connections in Linux OS.
- Must have experience implementing Windows Active Directory User Authentication in Linux OS.
- Must be proficient in reading and modifying User/Group permissions in Linux OS.
- Must be proficient in reading, analyzing, and troubleshooting errors within Linux OS.
- Must have experience with IT system optimization, monitoring, and technical set-up and troubleshooting.
- Must have experience with Data Center design and configuration (e.g. rack and stack, power, placement, etc.).
- Must have experience gathering data for and documenting technical processes.
- Must have experience documenting IT issues and providing detailed and comprehensive status reports and follow-ups.
- Must have experience Analyzing and addressing IAVAs/CVEs (response and remediation, system security scans, extending IAVA patches and security updates on IT and network systems, etc.).
- Must be committed to adopting and adhering to best practices including compliance with maintenance windows and change control procedures.
- Must possess strong analytic abilities and must be meticulous and careful in their work.
- Must be an independent thinker capable of working independently as well as within a team.
- Must be able to respond to emergency system administration, operations, and maintenance problems, on a limited as-needed on-call basis.
- Must be able to travel up to 25% of the time to local program locations (not overnight). Additional travel to CONUS and OCONUS location(s) may also be required (overnight).
- BS degree in a technical field and at least 8 years of relevant experience.
- Experience with security standards, software architectures, and Network security technologies (Multiple Domain, PKI, SSP, Vulnerability Assessment, etc.).
- Experience working with Enterprise Domain Services.
- Experience building and deploying Virtual Machines within an On-Premises Data Center.
- Experience with scripting and/or automation tools.
- Experience reading, analyzing, and addressing security vulnerabilities discovered from automated scanning tools.
- Experience supporting a large, complex software configuration management and development program.
- Experience working in an Agile Development Environment or on an Agile Team.
Perks and Benefits:
Salary Range: $114,000 to $164,000
Belay Technologies is a certified Service-Disabled Veteran-Owned Small Business located in Columbia, Maryland (Baltimore/Washington area). Belay Technologies specializes in systems automation and full stack development. Belay Technologies provides leading technology and engineering solutions to the DoD, as well as state-of-the-art commercial products. We hire software engineers, web designers, test engineers, systems engineers, systems administrators, database engineers and other tech services. We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
- 8 weeks paid leave - 4 weeks of personal leave, 3 Yay! days, take off on your birthday,11 paid holidays and optional leave up to 6 days through Belay's volunteer program
- 10% matching in 401(k) contributions vested on day one
- $5,000 annual training/tuition
- Student Loan Repayment Program
- 100% company-funded HSA
- Rich medical coverage (100% coinsurance)
- Dental coverage including orthodontia
- Up to $420,000 in life insurance, premiums 100% company funded
- Amazon Prime, gym reimbursement, monthly lunches, games and prizes
- Pet adoption program, generous referral bonus program, fun events, and more!
Salary Range: $114,000 to $164,000
Belay Technologies is a certified Service-Disabled Veteran-Owned Small Business located in Columbia, Maryland (Baltimore/Washington area). Belay Technologies specializes in systems automation and full stack development. Belay Technologies provides leading technology and engineering solutions to the DoD, as well as state-of-the-art commercial products. We hire software engineers, web designers, test engineers, systems engineers, systems administrators, database engineers and other tech services. We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
Top Skills
Active Directory
Linux
VMware
Windows
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The Company
What We Do
Belay Technologies, Inc. is a certified Service Disabled Veteran Owned Small Business (SDVOSB) located in the Baltimore-Washington area providing technology and engineering services to the Department of Defense (DoD) and expanding into the commercial market. Belay Technologies specializes in technical IT services including; software development, virtualization, systems administration, networking, and testing.
Belay continues to expand, and we are always seeking top talent. Belay is more than just a company.....It's a culture. With our work hard, play hard edge and a family-like feel, our employees feel at home with Belay. We are a laid back, fun, innovative team that gets together monthly for lunches, enjoys company parties, bbq's and fun adventures together, and joins in volunteer and charity events as a socially aware company.
