ECS is seeking a Jr. Management Consultant to work in our Bethesda, MD office.
Everforth ECS is seeking a detail-oriented and analytical Junior Management Consultant to support the NHLBI through operational coordination, workforce operations analysis, calendaring management, and discrepancy resolution activities.
This role supports NHLBI’s transition from a traditional FTE-centric support model to a centralized Shared Services operational framework aligned with federal modernization and operational efficiency initiatives. The selected candidate will support enterprise operational workflows through scheduling coordination, workforce operations support, metrics analysis, customer engagement, and process improvement initiatives supporting NHLBI leadership and administrative operations.
The ideal candidate is highly organized, customer-service oriented, analytical, and capable of exercising independent judgment in a fast-paced federal environment requiring coordination across multiple stakeholders, systems, and operational priorities.
All work performed is advisory and operational support in nature and does not include inherently governmental functions.
Core Functional Areas
Workforce Operations & Timekeeping Analysis- Coordinate workforce operations activities related to employee timekeeping, leave administration, telework tracking, and attendance management.
- Review and validate time and attendance data for accuracy, completeness, and policy compliance.
- Conduct analysis of timekeeping discrepancies, payroll inconsistencies, and leave balance variances.
- Research operational issues, identify root causes, and coordinate resolution activities with stakeholders and government points of contact.
- Monitor recurring operational issues and recommend process improvements to reduce discrepancies and improve service delivery.
- Support audit readiness and records management activities associated with workforce operations.
- Manage and coordinate moderate to high-complexity calendars for NHLBI leadership and staff.
- Analyze scheduling conflicts and recommend prioritization strategies to optimize executive and operational workflows.
- Coordinate meetings involving multiple stakeholders, organizational units, and external participants.
- Facilitate scheduling logistics including virtual meeting platforms, room coordination, agendas, and meeting materials.
- Conduct recurring calendar reviews to identify operational efficiencies and improve meeting cadence and scheduling alignment.
- Support ad hoc scheduling activities involving complex coordination requirements and competing priorities.
- Support operational delivery of centralized Shared Services functions within NHLBI.
- Assist with workflow standardization, intake coordination, process documentation, and service optimization initiatives.
- Participate in operational assessments and continuous process improvement activities.
- Support development and maintenance of standard operating procedures (SOPs), workflow documentation, and operational guidance materials.
- Coordinate service requests, escalation tracking, and operational follow-up activities.
- Prepare operational reports, metrics summaries, dashboards, and trend analyses.
- Monitor service-level agreement (SLA) performance metrics and identify areas for operational improvement.
- Analyze calendaring, workforce operations, and discrepancy resolution trends to support management decision-making.
- Support customer satisfaction analysis and reporting initiatives.
- Maintain tracking systems, operational logs, and reporting repositories.
- Provide professional operational support to scientific, administrative, and leadership staff across NHLBI.
- Communicate operational guidance, service updates, timelines, and issue resolution status clearly and professionally.
- Coordinate with leadership staff, administrative personnel, and customers to resolve operational issues and maintain continuity of services.
- Support cross-functional collaboration across Shared Services operational areas.
Salary Range: $60,000-70,000
General Description of Benefits
Preferred Qualifications- Education
- Bachelor’s degree in Business Administration, Public Administration, Management, Communications, or related discipline.
- Equivalent professional experience may be considered in lieu of degree requirements.
- 2+ years of professional experience supporting operational coordination, workforce operations, scheduling management, administrative analysis, or business operations support.
- Experience supporting multiple stakeholders in a fast-paced professional or federal environment preferred.
- Strong analytical, organizational, and problem-solving skills.
- Ability to exercise independent judgment and manage competing operational priorities.
- Strong attention to detail and commitment to data accuracy.
- Excellent written and verbal communication skills.
- Ability to build and maintain professional client relationships at all organizational levels.
- Ability to work collaboratively in a dynamic and team-oriented environment.
Proficiency with:
- Microsoft Office Suite
- Outlook
- Excel
- Word
- PowerPoint
- SharePoint
- Scheduling and workflow management tools
- Reporting and data tracking systems
Skills Required
- Bachelor's degree in Business Administration, Public Administration, Management, Communications, or related discipline (or equivalent experience).
- 2+ years of professional experience supporting operational coordination, workforce operations, scheduling management, administrative analysis, or business operations support.
- Experience supporting multiple stakeholders in a fast-paced professional or federal environment.
- Strong analytical, organizational, and problem-solving skills.
- Ability to exercise independent judgment and manage competing operational priorities.
- Strong attention to detail and commitment to data accuracy.
- Excellent written and verbal communication skills.
- Ability to build and maintain professional client relationships at all organizational levels.
- Ability to work collaboratively in a dynamic and team-oriented environment.
- Proficiency with Microsoft Outlook.
- Proficiency with Microsoft Excel.
- Proficiency with Microsoft Word.
- Proficiency with Microsoft PowerPoint.
- Proficiency with SharePoint.
- Experience with scheduling and workflow management tools.
- Experience with reporting and data tracking systems.
ECS Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ECS and has not been reviewed or approved by ECS.
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Healthcare Strength — ECS advertises multiple national-network medical plan options with HSA eligibility alongside dental and vision coverage. Coverage generally begins quickly and is paired with company-paid short- and long-term disability, adding stability to the health package.
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Retirement Support — A 401(k) with Safe Harbor and immediate vesting on employer contributions is emphasized, with an employer match available. Access to an employee stock purchase plan via the parent company provides an additional savings avenue.
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Parental & Family Support — Paid parental leave up to 30 days, adoption assistance, and other family-oriented leaves are highlighted. Feedback suggests these offerings add meaningful value beyond base pay for many roles.
ECS Insights
What We Do
ECS, a segment of ASGN (NYSE: ASGN), delivers advanced solutions and services in cloud, cybersecurity, artificial intelligence (AI), machine learning (ML), application and IT modernization, and science and engineering. The company solves critical, complex challenges for customers across the U.S. public sector, defense, intelligence and commercial industries. ECS maintains partnerships with leading cloud, cybersecurity, and AI/ML providers and holds specialized certifications in their technologies. Headquartered in Fairfax, Virginia, ECS has more than 3,400 employees throughout the U.S. and has been recognized as a Top Workplace by The Washington Post for the last five years.
