Are you passionate about technology and eager to jumpstart your career? This is your chance to join a dynamic team and dive into the ever-evolving world of technology and IT! In this role, you'll gain hands-on customer facing experience, and be able to help our customers get started with us! If you're a quick learner with a knack for supporting our new customers, read on and get ready to launch your career in the technology world!
The Data Specialist, Customer Onboarding provides software archive services for new Spinnaker Support customers during the initial customer onboarding process. Data Specialist services include the planning, execution and status reporting for all Oracle EBS, Oracle DB and tech products, Siebel, Hyperion, JD Edwards, VMWare and SAP products that our customers have legal entitlement to download prior to their maintenance end dates with the software vendors.
Requirements:
- Bachelor’s degree preferred or applicable years’ experience.
- Preference to 4-year technical, information system related or business-related college degrees.
- 2+ years of professional work experience preferred
- Proficiency in Microsoft Office and/or Smartsheet preferred
- Ability to work flexible schedules (weekends and overtime during busy season)
Responsibilities
- Plan, execute and provide status reporting for the archiving of entitled customer software from software vendor sites on behalf of our customers
- Establish connectivity to our customer’s systems and document the connectivity according to the current Spinnaker Support standard
- Provide assistance to archive contractors employed by Spinnaker Support during high volume archiving periods
- Maintain updated procedure and training manuals on how to perform the archives activates
- Identify opportunities for continuous improvement
We are committed to fair and equitable compensation practices. As such, compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by various factors such as education, experience, knowledge, skills, and abilities of the candidate, and alignment with market data and geographic location.
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What We Do
Spinnaker is the premier global provider of on-premise and cloud-based enterprise software support services. Mid-size to Fortune 100 global enterprises and public sector organizations that run Oracle, SAP, and Salesforce software turn to us for third-party support, managed services, and/or consulting services.
Our exacting standards, proven processes, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. The type of services we provide for our customers are critical to their successful operation. We monitor, maintain, enhance, and secure their software through changing business conditions to ensure it is always operating at peak performance.
In 2021, we announced Ultimate support Guarantee, our commitment to delivering a high-quality support experience to our customers and the first and only such Guarantee in the market. We embrace and resolve complex challenges that others in our industry shy away from – and we always do it at a fair price
