ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. One Stop Solution.
Job Description
We are currently seeking a Jr. Customer Service Representative who can become an integral member of the team.
DUTIES AND RESPONSIBILITIES:
- Routinely check for incoming jobs from email
-Accurately code customer tickets in accordance with company prescribed guidelines.
-Address all client inquiries and concerns in a business-like and timely manner.
-Explain complexities and scheduling of each job before assigning jobs to operators.
-Contact clients with questions on incoming jobs regarding specifications, and deadlines.
-Double check correctness of information given on incoming correspondence.
-Verify with the Sales team prior to logging jobs out after they are completed and shipped out.
-Ensure all projects are systematically organized and properly documented.
-Ensure that front desk is clean and always organized.
-Possesses the ability to multi-task without losing focus.
-Provides back-up assistance to the production staff if needed.
-Responsible for other duties as assigned by Manager.
-Lead with professionalism and promptness.
QUALIFICATIONS:
• Strong organizational skills and attention to detail
• Experience with enhancing service offerings
• Experience with Prepress and offset is a plus
• Solutions focused - ability to solve problems efficiently
• Ability to communicate effectively
• Excellent Customer Service skills and experience
• Proficiency with MSOffice
• Graphics Application skills and experience
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What We Do
A global, One-Stop Shop for all your printing needs from business cards to posters, billboards and blueprinting for highest quality at the lowest and best prices. We provide excellent product, fast and reliable service with quick turnaround time. We will impress you! ABC Imaging has locations throughout USA, Middle East, UK and China, providing full service solutions customized to your specific requirements for printing and installation of point of purchase, marketing rollouts, on-site and off-site printing and copying, marketing proposals, reprographics and blueprinting. We provide full service design, prototyping and packaging. We supply and install temporary walls (Modular Barricades) and apply branding graphics for segregation of construction areas within shopping malls, airports, train stations and public spaces . Custom finishing, cutting, C&C routing, laser cutting and engraving, vehicle wraps, buss, truck and train wraps. We print postcards, calendars, canvas photos, photo-books, t-shirts, mouse pads and all other promotional products. Sell and service printing equipment, 3D printers, laser cutters and computers.
