Jr Computer User Support Specialist

Posted 3 Days Ago
Be an Early Applicant
Wright-Patterson Air Force Base, OH, USA
In-Office
Entry level
Information Technology • Professional Services • Security • Consulting
The Role
Provide end-user technical support via phone, email, tickets, and in-person. Support a 24x7 IT operations center and 6am–6pm help desk. Assist with accounts, monitor data center and server room operations (physical security/access), install and troubleshoot hardware/software, support printing and standard office applications, and participate in equipment decommissioning and special projects.
Summary Generated by Built In

Description

Enhance your IT career at the Air Force Research Laboratory’s Supercomputing Center in Dayton! SSI is seeking motivated and eager candidates, looking to take the next step in the IT field supporting our nation’s warfighters. This position allows you to build your skills in IT while supporting the Department of Defense (DoD) High Performance Computing Modernization Program (HPCMP) in transitioning technology into superior defense capabilities through the strategic application of high-performance computing, networking, and computational expertise.

Position supports a 24x7 IT operations center and a 6am-6pm Help Desk.    

The successful candidate will perform the following job duties:

  • Provide technical assistance to computer users via phone, email, tickets, desk side or in person. 
  • Answer questions or resolve computer problems for clients in person, or via phone, or electronically
  • Asist with accounts, monitoring of data center and server room operations to include physical, security, access and control
  • May provide assistance concerning the use of computer hardware and software including printing, installation, word processing, electronic mail, and operating systems
  • Assist with special projects to include decommissioning of equipment
  • Additional duties as assigned

Requirements

Required Education, Experience, & Skills

· High School and 4 years working experience, or Associate’s and 2 years, or Bachelor’s and 0-1 years experience

· Must be a US Citizen 

· Must have active Secret clearance and/or be clearable to Secret 

Preferred Education, Experience, & Skills

· 1 year of experience in various HPC systems, various HPC technologies

· A+, Net+ or Sec+ certifications

  

“SSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.”

Skills Required

  • High school diploma with 4 years' experience, or Associate's with 2 years, or Bachelor's with 0-1 years experience
  • Must be a U.S. Citizen
  • Active Secret security clearance or be eligible/clearable to Secret
  • Ability to support a 24x7 IT operations center and a 6am-6pm help desk schedule
  • 1 year experience with HPC systems/technologies
  • CompTIA A+, Network+, or Security+ certifications
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The Company
54 Employees
Year Founded: 2007

What We Do

Storage Strategies, Inc. (SSI) is a HUBZone certified small business providing IT services, systems engineering, cyber security, and technology management to federal and commercial clients, specializing in enterprise engineering and infrastructure operations.

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