The Role
Support EMEA customer master data processes by resolving SFDC tickets, validating and entering data, performing basic analysis, collaborating with cross-functional teams, and contributing to small process improvement initiatives.
Summary Generated by Built In
We are looking for a Jr. Business Operations Specialist to join the EMEA Business Operations team. In this role, you will support customer master data processes, ensuring accurate data entry, validation, and resolution of ticket-based queries within internal systems (SFDC).
You will collaborate with Customer Success, Commercial, Marketing, and IT teams, contributing to data quality, operational efficiency, and continuous process improvement. This role also includes basic data analysis and participation in small improvement initiatives supporting EMEA operations.
You will collaborate with Customer Success, Commercial, Marketing, and IT teams, contributing to data quality, operational efficiency, and continuous process improvement. This role also includes basic data analysis and participation in small improvement initiatives supporting EMEA operations.
Key Responsibilities
- Process and resolve customer master data, promotions, and event-related tickets in SFDC within defined SLAs
- Support EMEA Customer Success & Commercial teams by handling basic Invisalign-related inquiries
- Ensure data accuracy by validating, compiling, and preparing source data for system entry
- Perform basic data analysis and support initial root cause identification
- Collaborate with cross-functional teams (CS, Marketing, IT) on customer master data and operational topics
- Contribute to continuous improvement initiatives and small projects
- Report system or process issues to relevant teams
Skills, Knowledge & Expertise
- Education: High school diploma required; Bachelor’s degree preferred
- Experience: ~1 year of relevant experience or equivalent
- Languages: Fluent English; additional languages are a plus
- Skills:
- Analytical mindset with strong attention to detail
- Proactive, adaptable, and eager-to-learn mindset
- Ability to work independently in a fast-paced environment
- Strong communication and teamwork skills
- Strong interpersonal skills
- Basic data analysis understanding
- MS Office proficiency (Excel basic level)
- Salesforce, Jira, or SAP experience is a plus
Job Benefits
Align Technology, in addition to statutory benefits, provides a comprehensive set of perks designed to support employee comfort and professional development. Available benefits include, among others: private medical care through Luxmed, a Multisport card, private life insurance, a social fund, meal subsidies, and discounts on company products.
The monthly bonus is awarded based on several criteria, including individual performance and company results. The range of additional benefits may vary depending on the position level, nature of work, and work location.
Information regarding compensation policies and salary ranges for this position can be found in the Compensation Policy available under the Corporate Disclaimers section of our careers site: https://jobs.aligntech.com/corporate-disclaimers
We encourage all candidates to review this document before moving forward in the recruitment process.
The monthly bonus is awarded based on several criteria, including individual performance and company results. The range of additional benefits may vary depending on the position level, nature of work, and work location.
Information regarding compensation policies and salary ranges for this position can be found in the Compensation Policy available under the Corporate Disclaimers section of our careers site: https://jobs.aligntech.com/corporate-disclaimers
We encourage all candidates to review this document before moving forward in the recruitment process.
Zachęcamy do zapoznania się z naszą Procedurą Sygnalistów. Szczegółowe informacje znajdziesz, klikając w poniższy link:
Align Technology (Poland).pdf
About
Your growth and well-being:At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:Health and well-being programs to keep you thriving in both body and mind.Employee-exclusive discounts on Invisalign products.Learning opportunities through online learning resources and support for your individual development plans.Inclusive, global workplace that fosters collaboration, recognition and belonging.Country and/or role specific details will be shared with you by your recruiter during the interview process. Discover Align:We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.Align’s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time. As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.Eager to learn how we embrace our global differences and nurture employee well-being? Explore Align's culture here!Want to discover more about exocad and Cubicure? Click on their names for additional information.
Skills Required
- High school diploma
- Bachelor's degree
- Approximately 1 year of relevant experience or equivalent
- Fluent English
- Analytical mindset with strong attention to detail
- Proactive, adaptable, and eager-to-learn mindset
- Ability to work independently in a fast-paced environment
- Strong communication, teamwork, and interpersonal skills
- Basic data analysis understanding
- MS Office proficiency (basic Excel)
- Salesforce, Jira, or SAP experience
Align Technology Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Align Technology and has not been reviewed or approved by Align Technology.
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Healthcare Strength — Health coverage includes medical, dental, vision, life, and both short‑ and long‑term disability, along with AD&D and wellness resources. Select locations add region‑specific programs such as medical coverage and Multisport, reinforcing breadth.
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Strong & Reliable Incentives — A corporate bonus plan outlines performance‑based rewards and eligibility, and compensation is described as competitive in commercial roles. Incentive structures in sales are portrayed as offering strong on‑target earnings potential.
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Retirement Support — Retirement programs feature a 401(k) plan with company contribution mechanisms, profit sharing, and a defined contribution pension plan. These elements emphasize long‑term financial security alongside salary and bonus.
Align Technology Insights
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The Company
What We Do
Twenty years ago, we pioneered the world's first clear aligners. Since then, we have continuously innovated with new products and technologies that are revolutionizing treatments for doctors and their patients. Invisalign clear aligners and the iTero Intraoral scanner help dental professionals achieve the clinical results they expect and deliver effective, advanced dental options to their patients. Helping change millions of lives, one smile at a time. Discover your straight path to a bright future at Align. As a part of our smart, diverse and fast-moving global team, you'll make an impact for the market leader that's moving an industry forward. Want to find out what’s next for us—and for you?
