Jr. Associate, Services (Entry-Level)

| Rochester, NY, USA | Hybrid
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Who We Are:
PureSpectrum is a rapidly growing market research and insights platform. We simplify technology for researchers so they can gather and use consumer data the way they want - without disruption.
PureSpectrum currently facilitates more than 115 million online interviews annually through our Marketplace. PureSpectrum also developed the industry's first and only respondent-level scoring system, PureScore. Most recently, PureSpectrum was recognized across the industry: Certified Great Place to Work (2022-2024), Built In's Best Places to Work (2023-2024), Inc Best Workplaces (2023), Newsweek's Global Most Loved Workplaces (2023-2024), Deloitte's Fast 500 (2020- 2023). PS is rapidly becoming the leading solution for quality multi-sourcing, as well as end to end automated research solutions.
Location: Rochester, NY; in-office requirement 3 days a week
The Opportunity:
PureSpectrum is seeking a highly motivated Jr. Associate, Services to launch their market research career (no experience required!). Learn project management by assisting with client projects, ensuring successful delivery and exceeding expectations. Develop a customer-centric mindset and collaborate with a supportive team in our fast-paced environment. You will report directly to the Senior Director, North America Services, gaining valuable mentorship. This entry-level role is perfect for a quick learner eager to grow in market research!
Your Responsibilities:

  • Help manage complex projects with supervision and support from senior team members
  • Keep clients informed on critical project developments through preferred channels.
  • Participate in project setup meetings under the guidance of a senior team member.
  • Complete bids for tracking purposes through Pipedrive and other tracking tools
  • Develop an understanding of client service offerings, best practices, and delivery timelines.
  • Ensure all projects you are directly responsible for meet or exceed delivery standards for being on time, in budget and without quality issues
  • Assist with collecting essential data on project performance.
  • Follow established best practices and processes for project delivery
  • Provide feedback to sales on project performance to help improve delivery and key metrics for future projects
  • Identify and report issues to senior team members for collaborative problem-solving.
  • Build positive relationships across the organization and with customers
  • Develop and maintain a basic understanding of the insights industry as it relates to project full-service delivery, sample management, and other important trends that will help PureSpectrum meet or exceed customer needs


Requirements:

  • Prior experience in Market Research preferred, but not required.
  • Ability to manage multiple projects with competing priorities.
  • Ability to learn and use new technology platforms to meet or exceed customer and project needs.
  • Ability to find innovative solutions to address customer and project needs.
  • Solid judgment and critical thinking skills.
  • Excellent communication and analytical skills.
  • Ability to be proactive in anticipating problems and provide solutions.
  • A passion for curiosity and a drive to learn continuously.
  • Ability to foster positive relationships across teams and customers.


PureSpectrum Benefits:
We offer a modern company culture with flexibility, individuality, creativity, and open communication at all levels of the business. New projects will add continuous challenges to your working life and allow you to expand your horizons, both technically and professionally.

  • Unlimited PTO and sick time.
  • Generous healthcare benefit package, including 100% employer paid medical, 401(k) with company match, dental, vision, and life insurance.
  • Team events and celebrations. Employees enjoy casual dress and fun within a professional team environment.


PureSpectrum is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited under the law.
JOB CODE: 1000087

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An Insider's view of PureSpectrum

What’s the vibe like in the office?

The office vibe is dynamic and collaborative, complemented by a dog-friendly culture. There's a buzz of creativity with team members engaged in discussion, in person, and virtually with our teams across the globe. It's a great mix of focused productivity and friendly interactions, creating a vibrant and encouraging work environment.

Nicole

Specialist, Brand Experience Marketing

How do you collaborate with other teams in the company?

I collaborate with our teams globally to streamline revenue processes. Teamwork is a vital component to the success of PureSpectrum. Every colleague I work with is passionate about their individual roles as well as how their role helps achieve our company goals.

Blake

Director, Finance

How does the company support your career growth?

I have the opportunity to work with experienced mentors from our industry. Their insights have helped me tremendously in shaping my career. I have the chance to work on challenging projects that allow me to increase my skill set. PureSpectrum recognizes and appreciates the hard work of all employees, which motivates me to strive for higher goals.

Karan

Sr. Consultant, Client Services

How do you empower your team to be more creative?

I encourage a culture of experimentation and risk-taking. My team is given autonomy in a lot of the decision-making. These opportunities empower the team to be more creative. Failure is seen as an opportunity to learn rather than a setback.

Sushma

VP, Data Science & Analytics

What are some things you learned at the company?

PureSpectrum excels at teamwork, taking the saying, "Teamwork makes the dream work" to another level on a daily basis. The company encourages a friendly environment that makes problem-solving and collaboration easy!

Sarah

Account Manager

What are PureSpectrum Perks + Benefits

PureSpectrum Benefits Overview

PureSpectrum doesn’t just have “perks,” we make sure employee wellness and experience is a top priority with unlimited PTO, competitive compensation and benefits,100% paid PPO medical health insurance coverage, flexible office and remote work options, paid holidays, company-sponsored events, trips, and much more.

Culture
Volunteer in local community
We partner with our local food banks to help sort and distribute food to those in need and participate in holiday toy drives. We also work with organizations to keep our beaches clean!
Partners with nonprofits
We are a Diamond Sponsor of the Marketing Research Education Foundation, providing opportunities for youth globally. We also sponsor Women in Research, dedicated to championing diversity in research.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Hybrid work model
Flexible work schedule
We have flexible work schedules to accommodate those with children, aging parents and/or family members and encourage taking time off to participate in family/life events.
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Diversity manifesto
Health Insurance + Wellness
Flexible Spending Account (FSA)
Employees are offered the opportunity to enroll in FSA during enrollment periods to negate out-of-pocket medical expenses.
Disability insurance
We cover 100% of premium costs of Long-Term Disability for our employees.
Dental insurance
We cover 50% of dental insurance benefits for our employees and their dependents. Our dental plan covers 100% of preventative care and up to 80% of all other dental procedures.
Vision insurance
We cover 50% of vision insurance benefits for our employees and their dependents. Our plan covers up to $200 for contact lenses and frames.
Health insurance
Our company values our people and their family members. We cover up to 100% of health insurance benefits for our employees and their dependents with copays as low as $5.
Life insurance
PureSpectrum covers 100% of premium life insurance costs to our employees. We also offer voluntary life insurance for employees who would like additional coverage for themselves and their dependents.
Pet insurance
At PureSpectrum we love our pets. We offer our employees voluntary pet insurance for their furry friends, reptiles, and more!
Wellness programs
Health and wellness are our top priority. Our remote employees receive a wellness stipend to use towards a gym membership or other additional health benefits.
Team workouts
PureSpectrum offers group training sessions for our employees at the best-in-class training performance center conveniently located only a 2 minute walk away.
Mental health benefits
Employees are offered mental health benefits through our company fully paid or sponsored health insurance plans and our EAP program.
Financial & Retirement
401(K)
Employees are provided the opportunity to invest in their retirement through 401k or Roth IRA accounts.
401(K) matching
Our company matches 100% of elective deferral contributions up to 3% of pay and 50% of elective deferral contributions (in excess of 3%) up to 5% of pay.
Performance bonus
Our employees are the best in the industry and are compensated for their work. We offer bonuses to our employees to show appreciation for all of their dedication and hard work.
Charitable contribution matching
PureSpectrum partners with charitable organizations and matches the contributions of our employees' donations to show commitment to our goal of corporate social responsibility.
Child Care & Parental Leave
Generous parental leave
PureSpectrum offers paid maternal and paternal leave for new parents.
Family medical leave
Under the Family Medical Leave Act our employees are offered up to 12 weeks of job-protected leave.
Company sponsored family events
PureSpectrum holds regional company events including office parties and outdoor events where employees are encouraged to bring their families.
Vacation + Time Off
Unlimited vacation policy
Generous PTO
PureSpectrum employees enjoy an unlimited paid time off policy that allows employees to take the time they need from work.
Paid volunteer time
Our organization participates in volunteer events during normal business hours. Employees are encouraged to take time from their work to give back to our community.
Paid holidays
Paid sick days
We offer unlimited sick days to our employees so they can prioritize their health and wellbeing.
Flexible time off
Bereavement leave benefits
Office Perks
Company-sponsored outings
We plan exciting company outings for our employees; including company parties and happy hours to promote a strong company culture.
Free snacks and drinks
We keep our kitchens stocked with a variety of options for snacks and food and welcome any new requests from our employees.
Some meals provided
PureSpectrum provides our employees with themed catered lunches.
Company-sponsored happy hours
Our company holds happy hour events for employees to encourage a fun and friendly work environment.
Onsite office parking
Parking spaces are free and conveniently located in close proximity to our office location.
Pet friendly
Pets are welcome in the office. We have pet-beds, treats, and toys for our furry-friends to enjoy.
Home-office stipend for remote employees
We encourage our employees to make their home offices comfortable and ergonomic.
Mother's room
Onsite gym
Professional Development
Job training & conferences
We provide our employees with an abundance of job training to facilitate an environment where employees feel they have the tools they need to succeed.
Tuition reimbursement
PureSpectrum supports the professional development of our team. We offer tuition reimbursements to all full-time employees.
Promote from within
Mentorship program
Our mentorship program encourages employees and their managers to have open conversations about personal and professional career growth.
Continuing education stipend
We encourage and support our team's desire to continuously grow their professional goals. Anyone wishing to seek additional education outside of internal learning tracks is supported financially.
Continuing education available during work hours
We encourage all employees to take time when it works best for their lives to participate in learning paths, whether it is through conferences, webinars, or in person or online classes.
Online course subscriptions available
Customized development tracks
Paid industry certifications
Employees wishing to seek industry certifications are supported financially.

Additional Perks + Benefits

Our company perks were curated with the wellbeing of our employees in mind. We continuously seek feedback to cultivate a top-notch work experience and create a company culture where our employees feel valued.

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