The Growth team at Deliverect is a dedicated group of proactive and experienced professionals focused on empowering customers to achieve significant growth. By serving as strategic partners, we deeply understand our customers' evolving business needs to offer tailored support and guidance that maximizes the Deliverect platform's potential. We foster strong, long-term relationships, collaborating closely to identify unique opportunities and co-create innovative strategies for their continued success in a dynamic market.
Your ImpactAs a Junior Account Manager at Deliverect, you will support our Growth team in delivering exceptional post-sales support and driving customer success. You'll work with a portfolio of customers under the mentorship of senior Account Managers, gaining hands-on experience in relationship building, account management fundamentals, and commercial thinking. Your role will be instrumental in building strong foundations for long-term customer partnerships while developing the skills needed to manage more complex accounts. You will act as a key point of contact for your assigned accounts, collaborate cross-functionally with Product, Sales, and Support teams, and contribute to our mission of helping customers maximize the value of the Deliverect platform.
This is a full-time, hybrid role with a flexible work schedule, offering 4 days in our London or Paris office and 1 day from the comfort of your home.
What you will do:
Drive Commercial Growth & Retention (Approx. 40%): Own the full lifecycle of contract renewals, identify upsell and cross-sell opportunities, and drive expansion paths to achieve revenue targets and increase customer lifetime value.
Customer & Internal Advocacy (Approx. 30%): Act as the main point of contact for your customers, gathering requirements and pain points, and serving as the internal advocate by collaborating closely with the Product, Legal, and Finance teams to assess the feasibility and path for customer requests.
Relationship Building & Account Management (Approx. 20%): Build strong, foundational relationships with assigned customers through regular communication and engagement. Learn to understand customer business models, pain points, and success metrics. Support the preparation and execution of quarterly business reviews (QBRs) alongside senior Account Managers.
Cross-Functional Collaboration (Approx. 10%): Act as the point of contact between customers and internal teams (Product, Support, Finance). Gather customer requirements and feedback, relay them internally, and communicate back solutions. Support the execution of customer projects and feature demonstrations.
What you will bring:
Essential:
Fluency in English with strong written and verbal communication skills.
Bachelor's degree in Business, Commerce, Marketing, or a related field (or equivalent professional experience).
Excellent interpersonal and relationship-building skills with a genuine interest in customer success.
Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.
A proactive, curious mindset with enthusiasm for learning about SaaS, food tech, and account management.
Proficiency with CRM tools, spreadsheets, and standard productivity software (Google Workspace, Microsoft Office).
Ability to work both independently and as part of a collaborative team.
Nice to have:
Previous customer-facing experience in any capacity (customer service, sales support, business operations).
Familiarity with APIs, integrations, or technical product environments.
Proficiency in German or another European language (French, Spanish, Italian, etc.).
Experience with project management or working with product teams.
Skills Required
- Fluency in English with strong written and verbal communication skills
- Bachelor's degree in Business, Commerce, Marketing, or a related field, or equivalent professional experience
- Excellent interpersonal and relationship-building skills
- Strong organizational skills and ability to manage multiple tasks in a fast-paced environment
- Proactive, curious mindset with enthusiasm for SaaS, food technology, and account management
- Proficiency with CRM tools, spreadsheets, and standard productivity software, including Google Workspace and Microsoft Office
- Ability to work independently and collaboratively
- Previous customer-facing experience
- Familiarity with APIs, integrations, or technical product environments
- Proficiency in German or another European language
- Experience with project management or working with product teams
- Legal right to work in the country where the role is based
What We Do
Deliverect is a fast-growing SAAS scale-up that connects third-party delivery platforms and food businesses around the globe. We’re neither a delivery provider, nor a POS system - we bridge the gap between them. In order to help businesses manage their food delivery and takeout operations more efficiently, we integrate their food ordering channels in their existing POS. Deliverect integrates third-party food ordering platforms into the restaurant’s point-of-sale system, making rekeying orders and the costly errors that come with it a thing of the past. With all online orders centrally managed, businesses can increase operational efficiency, which will ramp up customer satisfaction, as well. Incidentally, Deliverect’s mission is to be the connection between food businesses and their customers in order to strengthen their relationship. The company’s software saves its customers time and money, so they can focus on doing the things they love and are passionate about.
