Jr Account Manager

Who is Mosaic? Consistently voted one of the best places to work, Mosaic provides people, technology, and analytics to support the sales and marketing of world-class brands that you know and use every day. Our clients are Fortune 500 companies with high expectations and forward-thinking philosophies. Together as a team we deliver for those results to our clients every day. Mosaic is not about standing out from the crowd - we lead it!  

The Junior Account Manager (JAM) works closely with account leadership to drive program execution and results. This position includes managing aspects of the client relationship, including day to day processes and one-off initiatives. With the cross collaboration with internal shared services, senior leadership, field management and outside vendors, the Jr. Account Manager will manage field and management communication channels, internal tracking and processes, client reporting and insights.

Essential functions of this position include:

• Act as supporting point of contact with client, maintain relationships and assist with strategic planning. Help manage execution of all client-specific initiatives working cross-departmentally within Mosaic.
• Guide timeliness and accuracy of reporting and tracking mechanisms for performance metrics that help drive results and compliance.
• Define, monitor and give feedback on key performance metrics, provide overall direction to the team and take appropriate actions when metrics are not met.
• Work with internal shared services to ensure that the services are aligned to deliver client expectations and that the services are delivered effectively and efficiently.
• Organize training content within learning platform to ensure up-to-date relevant content for current and new hire associates.
• Develop and facilitate communication and training strategies that effectively inform and positively influence compliance and associate engagement.
• Support tactics under the strategic direction for the team and identify the necessary services and resources required to implement and/or improve. 
• Continually seek opportunities to improve processes and develop and implement efficiencies.
• Work with leaders to develop and manage field performance measurement tools (scorecard, reports, key performance indicators, etc.).
• Priority management - identify field issues and collaborate to develop solutions.
• Track and maintain all event budgets, responsible for the bottom-line delivery of projects.

Experience requirements:

• 3+ years of client services or project management experience in an agency, retail, merchandising, or marketing environment.
• Bachelor’s Degree preferred in Business, Marketing, Communications or any similar combination of education and/or relevant experience.
• Proven success in client relationship development, management, retention, and growth.
• CRM knowledge (SalesForce, HubSpot) preferred. Can include knowledge of data collection and reporting.
• Previous experience working with partner agencies.

Knowledge, Skill and Ability Requirements:

• Possess superior observational, analytical, and communication skills.
• Demonstrate critical thinking and problem-solving skills by effectively assessing challenges and operating with a solution-oriented mentality.
• Self-motivated and proactive with strong organizational skills, and the ability to schedule tasks and people to meet program goals.
• Superior interpersonal skills to work closely with other team members and the client.
• Impeccable follow-up and follow-through skills.
• Ability to demonstrate proficiency with Google Suite tools, aptitude to work in a digital work environment.
• Strong client communication skills (insight, analysis, and program reporting) with excellent verbal, written and presentation abilities.
• Generally, Monday through Friday, but must be flexible during peak times.