🧩Who we are
Ludicrum is redefining iGaming, blending creativity with technology to deliver world-class gaming experiences. From marketing and product development to customer support and financial reporting, our teams are changing the game. Our vision is to create ultra-intuitive and engaging platforms to fuel growth through strategic partnerships and market expansion.
With a dynamic and collaborative culture and fast career growth, our 250+ global team thrives!
🥜 In a nutshell
As a Junior Account Manager, you’ll be part of our Account Management team, supporting the management of a non-dedicated portfolio of VIP clients. You’ll help build strong, long-term relationships by providing proactive support, clear communication, and reliable follow-through. This is an entry-level role, ideal for someone eager to learn, grow, and develop a career in account management within the iGaming industry.
🎯 The responsibilities & the impact YOU will have:Support the development and maintenance of relationships with VIP clients
Respond promptly to client inquiries and concerns, ensuring a positive experience
Proactively engage with clients to understand their needs and gather feedback
Help maintain high levels of client satisfaction, retention, and loyalty
Assist with administrative tasks such as maintaining accurate client records and documentation
Support data tracking and analysis related to client satisfaction and performance
Collaborate with internal teams to align on client objectives and expectations
Assist senior account managers with ongoing tasks and projects
1-2 years of experience in customer service, sales, or account management
Strong communication and interpersonal skills
Ability to work collaboratively in a team environment
Excellent problem-solving skills
High attention to detail and strong organizational abilities
Ability to manage multiple tasks and prioritize effectively
Discretion when handling confidential and sensitive information
Knowledge or background in the iGaming industry
Native-level language skills in either Bahasa Malaysia (Malay), Thai or Mandarin
Previous experience working with VIP/high-value clients
Remote Working: Work from anywhere, supporting your work-life balance.
Unlimited Paid Time Off: Enjoy unlimited paid vacation after 3 months, subject to manager approval, advance notice, and business needs.
Equipment provided: We’ll set you up with a laptop, headphones, and mouse so you’re ready to work comfortably.
Career Growth: We’re committed to your development, offering training and advancement opportunities.
Performance Recognition: Earn raises and career progression opportunities based on a quarterly performance review and a constructive feedback cycle.
Health and Fitness Benefits: Receive fitness reimbursements from day one, and after one year of employment, gain access to a health budget to support your well-being.
Self Development Budget: Invest in your growth through online courses and professional learning opportunities.
Special Birthday Perk: Take your birthday off after a year of employment to celebrate!
Apply today! Submit your resume in English and join us in creating unforgettable experiences.
We can’t wait to hear from you!
All CVs are reviewed by our human recruitment team.
Skills Required
- 1-2 years of experience in customer service, sales, or account management
- Strong communication and interpersonal skills
- Ability to work collaboratively in a team environment
- Excellent problem-solving skills
- High attention to detail and strong organizational abilities
- Ability to manage multiple tasks and prioritize effectively
- Discretion when handling confidential and sensitive information
- Knowledge or background in the iGaming industry
- Native-level Bahasa Malaysia, Thai, or Mandarin language skills
- Previous experience working with VIP or high-value clients
What We Do
Ludicrum Tech specializes in top-tier iGaming solutions, blending creativity and technology to deliver world-class gaming experiences.
