J.P. Morgan Private Client - Marketing Controls Manager

Job Description
The Marketing Oversight team aims to maintain a strong and consistent control environment across delivery channels (office, emails, collateral, etc.,) for the JPMorgan Private Client office group in concert with JPMorgan Wealth Management and cross line of business partners (Chase Consumer Bank, Business Banking, Home Lending, etc.,). Oversight efforts include comprehensive end to end process management, effective design, evaluation of controls, and sustainable solutions to mitigate operational risk within activities.
As a Marketing Controls Manager in JPMorgan Wealth Management, you will be responsible for driving initiatives within the JPMorgan Private Client space, a banking business that provides a "Single Point of Contact" through Relationship Managers, who can extend the breadth of JPMorgan's capabilities in a high-touch manner to affluent clients. You will serve as the voice for Marketing Controls/Governance aspects for the various work streams operating in support of the business, supporting process management oversight and operational controls for Marketing. You should have a strong background in project management, be detail-oriented, and possess knowledge of procedures, controls, and operational aspects.
Job responsibilities

• Support and manage key project initiatives in a robust controls environment
• Maintain awareness and reporting of significant control issues within Marketing.
• Help self- identify the root cause of control and process breaks; provide expertise to the development of action plans to fix and/or remediate.
• Communicate issues and present recommendations including opportunities to strengthen internal controls and improve operational efficiency.
• Partner with functional support teams (i.e. Controls, etc.,) to develop positive working relationships and maintain an open environment for collaboration.
• Resolve project conflicts by making decisions and through negotiations with impacted areas and management, as appropriate
• Provide invoice validation as 2 nd control

Required qualifications, capabilities, and skills

• 7+ years of banking, investment / project management / operational experience/ controls
• Strong sense of urgency and proven ability and desire to learn quickly, be flexible, and think strategically
• Proven process thinker with ability to determine root cause, analyze and solve problems in a precise manner
• Proven ability to work with a high degree of accuracy and attention to detail in an ever-changing environment
• Strong organizational skills including the ability to absorb and retain information readily and prioritize tasks to meet changing demands and work under deadline constraints
• Comfortable providing directional guidance while holding teams or individuals accountable for high quality work delivered according to committed target dates
• Ability to maintain composure and a positive attitude while simultaneously leading multiple initiatives of varying size and complexity within a fast-paced, results driven environment
• Ability to learn and adapt to new system technologies that support project workflow and departmental process execution.
• Microsoft Word, Excel, Adtrax, and PowerPoint applications; ability to document and prepare executive-level presentations

Preferred qualifications, capabilities, and skills

• Bachelor's degree
• Investment Marketing business knowledge, practices, and processes

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.