Join us as a Journey Developer
- This role is a chance to help deliver on our ambitions to build and run the digital bank of the future
- You’ll continually identify opportunities to digitise, improve and manage the customer journey to deliver increased value and an effortless customer experience
- It's an opportunity to be at the heart of changing our customers' experiences, and how they bank with us both now and in the future
- We're offering this role at vice president level
What you'll do
As our Journey Developer, you’ll deliver a prioritised journey backlog to improve the end-to-end customer journey, including identifying opportunities and providing your expertise. Working in sprints as part of a self-organising team, you'll make sure that we place the customer at the heart of everything we do, while retaining a commercial drive. To do that you'll build an understanding of, and anticipate their needs, and you'll gather early feedback on what will deliver value.
Day-to-day, you’ll be:
- Delivering, consolidating and automating all business performance and proposition activities that keep the customer journey running effortlessly
- Monitoring competitor activity across the journey portfolio and actively identifying responses to market changes
- Managing incidents effectively and looking for opportunities to increase resilience within the customer journey
- Making empowered decisions to deliver the prioritised digital journey backlog
The skills you'll need
We’re looking for someone who can put the customer at the heart of what they do and deliver great customer value. You’ll have expertise in product proposition and process design, change delivery, and customer experience design and you'll have good knowledge of critical Agile capabilities and ways of working.
We’ll also expect:
- Strong experience and understanding of UK Mortgage operations, customer journeys, processes, and associated operational requirements.
- Proven experience in Change, Implementation and Business Transformation, with the ability to successfully deliver complex initiatives.
- Ability to work collaboratively with multiple stakeholders and cross-functional teams, translating business requirements into effective operational solutions.
- Strong analytical, problem-solving and project management skills, with a focus on process simplification, continuous improvement and delivering sustainable business outcomes.
Hours
45Job Posting Closing Date:
27/09/2026Skills Required
- Strong experience and understanding of UK mortgage operations, customer journeys, processes, and associated operational requirements
- Proven experience in change, implementation, and business transformation
- Ability to deliver complex initiatives successfully
- Ability to collaborate with multiple stakeholders and cross-functional teams
- Ability to translate business requirements into effective operational solutions
- Strong analytical and problem-solving skills
- Strong project management skills
- Experience with process simplification, continuous improvement, and sustainable business outcomes
- Expertise in product proposition and process design, change delivery, and customer experience design
- Knowledge of critical Agile capabilities and ways of working
NatWest Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NatWest Group and has not been reviewed or approved by NatWest Group.
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Flexible Benefits — A flexible ValueAccount structure with pension and benefit funding allows tailoring of health, protection, lifestyle, and savings options, with unused amounts typically paid as cash. This flexibility supports personalisation of coverage, particularly in Great Britain where the framework is most detailed.
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Retirement Support — Employer-funded pension contributions are provided on top of salary in Great Britain, alongside automatic retirement enrollment and share/save programs. This creates structured long‑term wealth support as part of total reward.
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Parental & Family Support — UK policies outline extended maternity, adoption and equal partner leave on full pay with a phased return, plus paid neonatal care leave. These provisions are positioned as market‑leading and complement broader flexibility resources.
NatWest Group Insights
What We Do
We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate. As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these. Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence. One of the biggest challenges we all face in our future is climate change. That’s why we’ve put it right at the core of our purpose. We want to champion climate solutions with financing and entrepreneurial support, fully embed climate into our culture and decision making, and be climate positive by 2025. We’re committed to using our purpose to break down barriers, drive change and ultimately create a great place to work.
