Role Details
Location: San Pedro Sula or Tegucigalpa
Work Arrangement: Hybrid - You will be required to go to the office only twice a week in San Pedro Sula or Tegucigalpa
Type of Support: Omnichannel (Email, chat, phone, social media, tickets, etc..)
Contract Duration: Permanent
Training Schedule: Monday - Friday 7:00 am - 4:00 pm, Saturdays and Sundays Off
Work Schedule: Full-time. The schedule is to be determined according to the partner
Expected Start Date: February 05, 2026
About Us
Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.
More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.
Welcome to Crescendo. Welcome to what’s next.
The Role
Step into a role built for the future of customer experience through our AI-Enhanced Customer Support Track. As a Customer Support Specialist II, you’ll support customers across multiple channels—turning every interaction into a chance to build confidence, sharpen your judgment, and grow into a professional who thrives in an AI-first world.
Your journey begins with Crescendo Academy, where you’ll learn to work alongside intelligent tools and develop next-gen skills that set your career apart: AI fluency, data awareness, faster decision-making, and elevated communication.
After completing your Crescendo Academy training, you’ll be deployed to internal clients or partner accounts with active openings. Final placement will be determined by business needs, role alignment, and your performance during the program.
Build a career path that keeps you ahead of the curve with Crescendo.
What You’ll Do:
- Participate in Crescendo Academy: our AI-enhanced CX track built to elevate your capabilities
- Engage in blended learning and simulation-based practice to sharpen future-ready CX skills
- Deliver personable, positive customer support across chat, email, and phone
- Troubleshoot customer issues with clarity, care, and sound judgment
- Use AI tools as your co-pilot to provide solutions, route workflows, and improve consistency
- Identify recurring issues and provide insights for process & automation improvements
- Apply critical thinking to support both customers and AI-driven systems
- Build trust and meaningful connections with every customer interaction
What We Expect From You:
- Excellent English communication skills (C1 to C2 Level on the CEFR scale)
- At least 1 year experience in a BPO, CX, or customer service role
- Strong analytical thinking and problem-solving abilities
- Confidence in navigating new tools, tech, and evolving processes
- Eagerness to learn how AI enhances customer operations
- Thrives in a dynamic, fast-paced environment
- Demonstrate schedule availability and flexibility to support business needs.
- Be open to working onsite or in a hybrid setting as required.
What You’ll Get In Return:
- Hands-on experience with next-generation AI and CX tools
- A fast track into Crescendo partner teams supporting global brands
- Mentorship and feedback from expert facilitators
- Access to continuous growth opportunities after placement
- Be part of a people-first, values-driven organization
- Work with innovative global partners and diverse teams
- Hybrid working arrangements
- Competitive base salary
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What We Do
PartnerHero is the BPO for companies that care about quality and people. We connect talented and capable people from all over the world with innovative companies who care about business metrics and values. We're big fans of integrity, finding the right fit, and bringing opportunity to places that have traditionally been left behind. We specialize in Customer Support, Trust & Safety, Quality Assurance and Software QA. Visit our website and drop us a line.
