Join Our Talent Community - Customer Support Representative

First Things First - What We Can Offer You

• Excellent salary and benefits package
• Private health insurance with Vitality
• Company pension scheme
• A generous annual leave entitlement plus a personal leave entitlement
• A discounts and cash back scheme
• A one-off Home Office Allowance
• 24 weeks’ Maternity/adoption and 8 weeks’ Paternity leave at full pay (terms apply)
• Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances)
• Cycle to work scheme via Cyclescheme
• Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech
• Simscout referral scheme - earn £££ if you refer a friend to work here
• Simpeep outreach fund - financial support for employees experiencing unforeseen financial hardship
• Opportunities for career progression and development
• Casual dress and relaxed office environment
• Check out our website for more about working at Simpro https://www.simprogroup.com/uk/company/careers#positions

The Job

**Join Our Team in 2025!**
We're gearing up for an exciting year ahead and are looking to fill several key positions for 2025. If you're ready to take the next step in your career and join a forward-thinking team, we’d love to hear from you. Check out the CSR role below and if interested, apply to be part of our journey! If your skills and experiences are a fit for our role, one of our recruiters will reach out to chat more about the opportunity and share more about our hiring timeline.
As a Customer Support Representative you will professionally engage with Simpro Group customers, clients and internal stakeholders on a day-to-day basis by using the most appropriate methods of customer support and communication, while identifying opportunities to improve software and implementing. In this role you will provide technical support, answer questions, check billing issues, and more.
The Customer Support Representative role provides a fantastic opportunity to learn and sharpen your customer service skills. This is a unique opportunity to work with a growing, energetic team and a product that customers love.
This is a full-time salaried position. Days of work are typically Monday through Friday with various shifts available. The schedule is subject to change if it is determined additional coverage is needed.

What You’ll Do

• Deal directly with customers either by telephone, chat support or email.

• Respond promptly to customer inquiries.

• Listen to customers’ questions and concerns, and provide answers or responses.

• Provide information about products and services.

• Direct requests and unresolved issues to the designated resource.

• Keep records of customer interactions and transactions, record details of inquiries, comments, and complaints, and record details of actions taken.

• Works with team to ensure all inbound support and sales communications are replied to within 10 minutes during business hours and within 1 hour during evening, weekend or holidays.

• Maintains a positive, enthusiastic helping tone at all times.

• Looks for and suggests potential process improvement items in an effort to help move the entire company forward.

• Performs in a manner that will prevent errors and omissions.

• Provides advisory support and assistance to the department supervisor as needed.

• Participates in additional learning or educational activities to stay up-to-date on the latest developments, trends, and regulations in the SaaS(Software as a Service) industry.

• Provides administrative assistance and support.

• Other duties as assigned.

What You’ll Bring

• Excellent customer service skills, communication, negotiation and relationship building skills

• The ability to empathise and understand the needs of clients

• A polite and friendly telephone manner

• A self-starter and demonstrating resourcefulness and ability to use initiative

• Someone with troubleshooting, problem solving and effective questioning skills

• An eagerness and enthusiasm to learn, along with the ability to learn quickly

• Good personal time management and organizational skills, with the ability to handle multiple priorities and changing schedules

• An understanding or insight into trades industries would be a big advantage

• A good understanding of cloud based technologies and systems

Core values required of all Simpro, AroFlo, & Clockshark employees:

We Are One Team

We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success

Simpro, AroFlo and ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.

If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV and covering letter.

Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.