Customer Resolution Representative - Supply Chain Management

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2 Locations
Hybrid
Fintech • Financial Services
Wells Fargo: Tech-powered. Innovation-led. We're transforming financial services.
The Role
About this role:
Wells Fargo is seeking a Customer Resolution Representative to join the Supply Chain Management Procure to Pay team. Customer Resolution Representative within the Procure to Pay Solution Center team provide valuable customer service support for department customer service calls and activities supporting 105,000 service calls and 20,000 email research requests yearly. This role is positioned to deliver support to lines of business as part of the established center of excellence in support of Procure to Pay global buying and invoicing functions within the Procure to Pay Global group.
In this role, you will:
  • Identify ways to improve tasks and processes to ensure timely completion, and offer ideas on trends, workflow, and presentation design.
  • Perform moderately complex administrative, transactional, operational tasks.
  • Participate in research, tracking, and data gathering related to regulations and policy.
  • Perform routing analysis, track trends, and present findings.
  • Receive direction from manager and escalate questions and issues to more experienced individuals.
  • Interact with peers, team, risk, compliance, company stakeholders and manager.
  • Responsible for resolution of internal customer and vendor questions around Internal Commercial Card (ICCard), Global Corporate Travel, Concur, Procurement, Financial Advisor Expense Management Programs and Global Accounts Payable along with any new coverage departments.
  • Research AP invoices and payments along with providing high level guidance on how to access PeopleSoft tools across the procure to pay department.
  • Answer inbound calls for the Solution Center phone lines and make necessary outbound calls while simultaneously documenting all call activity using the provided online tools (CSMS).
  • Respond to queries through the Teams shared mailboxes within the service level agreement timeframe.
  • Inform and demonstrate based on new or enhanced services and/or procedural changes.
  • Other duties as assigned by management.
Required Qualifications:
  • 2+ years of contact experience in a Financial Services environment, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
Desired Qualifications:
  • 1+ Years of Internal Corporate Card experience
  • 2+ Years of call center customer service experience in the financial services industry
  • 2+ Years of Accounts Payable experience
  • 2+ Years of PeopleSoft experience
  • Ariba Experience
  • Ability to work in a fast-paced environment handling incoming phone calls and completing an electronic log for proper documentation regarding each call worked.
  • Ability to complete necessary research to address incoming calls that require a deeper review.
  • Excellent verbal, written, and interpersonal communication skills.
  • Outstanding problem-solving skills
Job Expectations:
  • Chandler, Arizona Work Schedule will fall between the hours of: 5:00 AM - 3:00 PM (depending on team needs)
  • Charlotte, North Carolina Work Schedule will be between the hours of: 8:00 AM - 6:00 PM (depending on team needs)
  • This role may require working over-time hours; flexibility around schedule is important. (Must be available to work a hybrid model where you will be working three days onsite and two days remote each week)
Locations:
  • 2700 S Price Rd Chandler AZ 85286
  • 1525 W W.T. Harris Blvd Charlotte NC 28262-8522
Posting End Date:
21 Oct 2025
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

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Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.0 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2025 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.

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We're known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. We ranked in the top 3 on the 2025 LinkedIn Top Companies list – and #1 among financial services companies – as the best workplace “to grow your career” in the U.S.

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