Key Responsibilities:
- Serve as platform administrator for Tableau, Power BI, Alteryx, and MSTR—managing permissions, data sources, server performance, and upgrades.
- Provide Level 3 (L3) support for BI platforms, resolving complex technical issues, root cause analysis, and platform-level troubleshooting.
- Design, implement, and maintain CI/CD pipelines for BI dashboards, dataflows, and platform configurations to support agile development and deployment.
- Collaborate with cross-functional teams to gather requirements and ensure proper implementation of dashboards and analytics solutions.
- Monitor and optimize BI platform performance, usage, and adoption.
- Work closely with data engineering teams to ensure data quality and availability for reporting needs.
- Create and maintain documentation for governance, support processes, and best practices.
- Train and mentor users and junior team members on BI tools and reporting standards.
- Act as a liaison between business stakeholders and technical teams, ensuring alignment and timely resolution of issues.
- Manage all BI upgrades
- Manage Power BI gateway, Tableau bridge, Alteryx server and other BI platforms capacity optimally
- Manage and enable new features in each of the BI platforms
- Manage licenses for each platform – automated assignments, off-boarding users off the licensing and manage the licensing optimally
- Manage RBAC for all the BI platforms
Required Qualifications:
- 10+ years of experience in a BI support or engineering role.
- Advanced experience with Tableau, Power BI, Alteryx, and MSTR, including administrative functions, troubleshooting, and user support.
- Proven experience providing L3 support and managing CI/CD pipelines for BI platforms.
- Strong knowledge of BI architecture, data visualization best practices, and data modelling concepts.
- Excellent roblem-solving and communication skills, with the ability to interact confidently with senior business leaders.
- Experience with SQL, data warehouses, and cloud platforms (e.g. Azure, Snowflake) is preferred.
- Bachelor’s degree in computer science, Information Systems, or a related field.
Preferred Qualifications:
- Experience with Tableau Server/Cloud, Power BI Service, and MSTR administration.
- Familiarity with enterprise data governance and access control policies.
- Certifications in Tableau, Power BI, Alteryx, or MSTR are a plus.
Top Skills
What We Do
At Rackspace Technology, we accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments. As a recognized Gartner Magic Quadrant leader, we are uniquely positioned to close the gap between the complex reality of today and the promise of tomorrow. Passionate about customer success, we provide unbiased expertise, based on proven results, across all the leading technologies. And across every interaction worldwide, we deliver Fanatical Experience TM — the best customer service experience in the industry. Rackspace has been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work.
