As a member of the professional staff, contributes specialized knowledge and skill in a discipline (e.g. Accounting, Finance, Human Resources, Information Resources, Operations Planning & Support, Sales & Marketing) area to support team and/or department business objectives. Generally, works under limited supervision, but within established guidelines, producing and analyzing more complex business information to assist in the decision-making process.
Specific Job Summary
Provide operational support and coordinate the correct reporting of tours and sales based on the segmentation of channels at the site. Creates the Leads in data-management system that will be used for guests on tour. Has an extraordinary knowledge and domain of the different company systems and is able to find necessary information to create/audit the leads through wide research of history and profiling guests and members. Oversees administrative support to the Marketing & Sales departments, Marketing & Sales Management team, including support to the Tour Reception teams.
Generic Expected Contributions
§ Performs more complex quantitative and qualitative analysis for business processes and/or projects. Often manages small projects, business processes or parts of larger ones.
§ Responds to, solves, and makes decisions on more complex/non-routine business requests with limited to moderate risk.
§ Responsible for own work and contributing to team, department and/or business results. May direct work of non-management staff.
§ Assists more senior associates in achieving business results by:
- identifying opportunities to enhance the effectiveness of business processes.
- providing training and technical guidance to less senior staff, where appropriate, and serving as point-of-contact for problem resolution.
- participating in setting department operating plans.
- recognizing and celebrating team successes.
- achieving results against budget within scope of responsibility.
§ Demonstrates an awareness of personal strengths and areas for improvement and acts independently to improve and increase skills and knowledge.
§ Performs other duties as appropriate.
Specific Expected Contributions
· Oversee the coordination, and analyze, maintain, and distribute daily/weekly/monthly tracking and marketing status reports including Capture rate reports, Company System reports, payroll review, performance reports, Leads´ location and tour trackers.
· Create and audit leads through wide research of history and profiling guests and members correctly. Analyze and filter Leads´ requests according to Company´s current policies, being capable to decide if a Lead can be processed or kick backed.
· Oversee the coordination and preparation of contest announcements and marketing event planning for team building, awards/ recognition, training sessions, etc.
· Audit marketing materials, collateral, and stock at workstations according to updated Company´s policies.
· Provide operational support and oversee administrative support to the Marketing & Sales departments, Marketing & Sales Management teams, including support to the Tour Reception teams.
· Maintain updated marketing process manuals, flowcharts, policies, and memorandums.
- Daily contact with members of Marketing and Sales teams at all levels and with different departments at Corporate.
- Direct interaction several times weekly with Analyst team, Sales Assistant/DOS/PD, and Admin/Contracts team to coordinate stats, materials, and communication.
Constantinteractionwithoutsidevendorsforevent planning, materials, and supplies
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
What We Do
Marriott Vacations Worldwide encompasses a diverse portfolio of businesses — and a distinctive family of brands. Innovation. Integrity. Excellence. This is our story. And while the company spans brands and businesses, decades and continents, our shared inspiration continues to drive us forward: delivering unforgettable experiences that make vacation dreams come true. Grounded in our culture of caring and collaboration, we empower people to live their most fulfilling lives. We believe that how we do business is as important as the business we do. We put our customers at the center of every decision we make. And we hold ourselves to the highest standards of integrity and excellence, all while having fun and winning together as one team. Marriott Vacations Worldwide offers part-time and full-time careers at more than 100 resorts worldwide. Whether sharing warm, welcoming smiles, information about local fun spots or authentic cultural traditions, each of our associates leverages their passion for vacations to create fulfilling careers -- and lives. We foster environments where associates are given opportunities to grow and reach their full potential. Our first focus is to care for our associates so they can care for our customers. #TheMVWay #TeamMVW
