The Role
Administer and maintain Jira Software, Jira Service Management, and Confluence; optimize workflows, screens, custom fields, and automation; maintain integrations; provide ITIL-based Jira technical support; manage access control, audits, upgrades, and change implementations; document processes and transfer knowledge; advise users on appropriate Atlassian apps.
Summary Generated by Built In
JIRA Support Dev Job Description
- Platform Administration & Maintenance: Jira Software & Jira Service Management admin, AND CONFLUENCE, user access, configurations
- Enhancements & Optimization: Jira workflows, screens, custom fields, and automation rules.
- Integrations: Maintain and enhance existing integrations
- Process Support: Provide technical support and problem resolution for Jira-related issues based on ITIL best practices
- Governance & Change Management: Access control, audits, change implementation, upgrades
- Documentation & Knowledge Transfer
- Provide guidance on using the right apps to the users.
Skills Required
- Jira Software administration and maintenance
- Jira Service Management administration
- Confluence administration and configuration
- Design and optimize Jira workflows, screens, custom fields, and automation rules
- Maintain and enhance integrations between Jira and other systems
- Provide technical support and problem resolution for Jira-related issues following ITIL best practices
- Governance and change management including access control, audits, and upgrades
- Create documentation and perform knowledge transfer
- Advise users on appropriate Atlassian apps and add-ons
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The Company
What We Do
Photon.com has emerged as one of the world’s largest and fastest-growing Digital Agencies. We work with 40% of the Fortune 100 on their Digital initiatives and are known for our ability to integrate Strategy Consulting, Creative Design, and Technology at scale. Please visit www.photon.com to learn more about us, how we work, and our customer case studies. Digital Transformation Starts Here.
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