Senior Jira Specialist I

Business Unit:Global Information Technology

Reporting To:Director, DevOps

Shift:EMEA (1:30 pm – 10:30 pm IST) (India)About Russell Investments, Mumbai: 

Russell Investments is a leading outsourced financial partner and global investment solutions firm providing a wide range of investment capabilities to institutional investors, financial intermediaries, and individual investors around the world. Building on an 88-year legacy of continuous innovation to deliver exceptional value to clients, Russell Investments works every day to improve the financial security of its clients. The firm has over $1 trillion in assets under advisement (as of December 31, 2023) and $302.7 billion in assets under management (as of March 31, 2024). Headquartered in Seattle, Washington in the United States, Russell Investments has offices around the world, including London, New York, Toronto, Sydney, Tokyo, Shanghai, and Mumbai.

Joining the Mumbai office is an incredible opportunity to work closely with global stakeholders to support the technology and infrastructure that drives the investment and trading processes of a globally recognized asset management firm. Be part of the team based out of Goregaon (East) and contribute to the foundation and culture of the firm’s growing operations in India. The Mumbai office operates with varying shifts to accommodate time zones around the world.

For more information, please visit https://www.russellinvestments.com.

Job Description:

The Jira Specialist is an experienced administrator and automation expert who enjoys innovation and developing solutions to better make use of Jira, Jira Service Management, and Confluence

Years of Experience

5-10 years

Candidate Requirements

• A minimum of 5+ years of experience with hands-on expertise with the Atlassian product suite (Jira, Confluence, Service Desk, and others) and supporting 3rd party add-ons (Structure, Insight, Zephyr, etc.)
• Solid experience in enabling enterprise-level processes using Jira and Confluence
• Experience with configuring and supporting integration using development tools on Jira
• Experience managing reports on Jira and supported reporting applications
• Experience in using/extending REST API Services provided by Atlassian
• Experience creating JIRA templates, custom issues and workflows, custom forms and attributes

Responsibilities

• User Management
  • Create, edit, and manage user accounts.
  • Assign roles and permissions to users based on their responsibilities.
  • Set up groups for easier management of permissions.
• Project Creation and Configuration
  • Create new projects and customize their settings according to team requirements.
  • Configure issue types, fields, workflows, and screens.
  • Manage project permissions to control access to project information.
• Workflow Management
  • Design and customize workflows to reflect team processes.
  • Implement automation rules using Jira automation to streamline repetitive tasks.
  • Monitor and optimize workflows for efficiency and productivity.
  • Integration and Add-ons.
  • Troubleshoot add-ons from the Atlassian Marketplace to extend Jira's functionality.
  • Configure and manage integrations (webhooks & API) to ensure smooth data flow between systems.
• Security and Compliance
  • Enforce access controls and permissions to maintain data integrity at Project and Environment level.
• Standardization and Performance Optimization
  • Monitor system performance and diagnose issues.
  • Implement standardization and best practices to improve overall performance.
• User Support and Training
  • Provide ad-hoc support to users and teams on Jira functionalities and best practices.
  • Conduct ad-hoc training sessions and one-off workshops when requested
  • Develop documentation and resources for self-service assistance. Confluence and service desk FAQ integration.
• Backup and Disaster Recovery
  • Set up regular backups to prevent data loss.
• Continuous Improvement
  • Gather feedback from users and stakeholders to identify areas for improvement.
  • Stay updated with new features and updates from Atlassian.
  • Implement continuous improvement initiatives to enhance Jira usage and adoption.

Core Values

• Strong interpersonal, oral, and written communication and collaboration skills with all levels of management
• Strong organizational skills including the ability to adapt to shifting priorities and meet frequent deadlines,
• Demonstrated proactive approach to problem-solving with strong judgment and decision-making capability.
• Highly resourceful and collaborative team-player, with the ability to also be independently effective and exude initiative and a sense of urgency.
• Exemplifies our customer-focused, action-oriented, results-driven culture.
• Forward looking thinker, who actively seeks opportunities, has a desire for continuous learning, and proposes solutions.
• Ability to act with discretion and maintain complete confidentiality.
• Dedicated to the firm’s values of non-negotiable integrity, valuing our people, exceeding client expectations, and embracing intellectual curiosity and rigor.

Visit us: https://russellinvestments.com/us/careers