JIRA Administrator

We are seeking a skilled and detail-oriented JIRA Administrator to manage and maintain our JIRA Software, JIRA Service Management, and JIRA Confluence platforms. The ideal candidate will ensure the efficient functioning of JIRA environments, provide support to stakeholders, and implement best practices to optimize workflows and collaboration.

We can consider candidates for this position who are able to accommodate a hybrid work schedule and are close to one of our following offices: Concord, CA, Atlanta, GA, Charlotte, NC or Phoenix, AZ.

Responsibilities:

JIRA Administration:

• Manage JIRA Software and JIRA Service Management, and JIRA Confluence instances, including system configuration, user access, permission schemes, and global settings.
• Create, maintain and configure JIRA projects, workflows, fields, screens, permissions, schemes, dashboards, and reports.
• Manage user accounts, groups, roles, and access rights in accordance with security standards.
• Monitor system performance, identify issues, and implement timely resolutions

Process Optimization:

• Define and enforce best practices, naming conventions, and configuration standards across Jira instances.
• Conduct regular audits of projects, workflows, and permissions to reduce complexity and maintain consistency.
• Collaborate with teams to understand project needs and implement workflows that improve productivity and collaboration.
• Identify opportunities for process improvement and automation within Jira and across integrated tools

Integration and Tooling:

• Develop and maintain integrations between JIRA and other systems (e.g., Confluence, CI/CD Pipelines, GitHub, MS Teams, etc.).
• Automate processes using JIRA Automation rules and scripting tools.
• Support API and automation scripting to extend Jira functionality and enable data exchange.
• Manage add-ons and marketplace applications including evaluation, installation, licensing, and upgrades.

User Support and Training:

• Provide day-to-day user support, troubleshoot issues, and address requests for customizations.
• Conduct training sessions for team members to maximize the effective use of JIRA tools.

Metrics and Reporting:

• Leverage JIRA's reporting tools to design, build, and maintain dashboards that track team performance, service delivery metrics, and project progress.
• Develop custom reports using JIRA Query Language (JQL), PowerBI and Fabric to provide actionable insights for stakeholders.
• Analyze JIRA data, and other data sources, to identify trends, bottlenecks, and opportunities for process improvement.

Governance and Best Practices:

• Define and enforce JIRA usage standards, ensuring alignment with organizational goals.
• Conduct regular audits of user roles, permissions, and workflows to maintain system integrity.
• Assist with tactical utilization of ITSM practices for Knowledge, Change, Problem, and Incident Management, where appropriate.

Knowledge, Skills, Abilities:

• Strong expertise with Jira Software, Jira Service Management, and Confluence.
• Strong understanding of JIRA workflows, permissions, notification schemes, and automation.
• Proficiency in JIRA Query Language (JQL) for creating advanced filters and reports.
• Experience with JIRA add-ons such as ScriptRunner, Tempo, or Structure.
• Knowledge of JIRA APIs for integrations and customizations.
• Proficiency in scripting languages (e.g., Groovy, JavaScript, Powershell) for custom automations is a plus.
• Familiarity with ITSM / ITIL practices and Agile/Scrum methodologies.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication skills with the ability to work with cross-functional teams.

Education & Experience:

• 3-5 years of hands-on experience administering JIRA Software, JIRA Service Management, and Confluence.
• Bachelor’s Degree in technology or business discipline or equivalent experience
• Atlassian certifications (e.g., ACP-600, ACP-620) are highly desirable.
• Experience with other Atlassian products such as Assets, OpsGenie, or Trello, preferred.
• Familiarity with PowerBI, Fabric, or other data visualization tools, preferred.
• Background in IT service management or project management, preferred.

Compensation: The Base Salary range for this position is between $105,000-$120,000.

This information reflects a base salary range that AssetMark reasonably expects to pay for the position based on a number of factors which may include job-related knowledge, skills, education, experience, and actual work location. This position will also be eligible for additional variable incentive compensation and competitive benefits.

Candidates must be legally authorized to work in the US to be considered. We are unable to provide visa sponsorship for this position.

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Who We Are & What We Offer:

AssetMark’s mission is centered around helping financial advisors make a difference in the lives of their clients. To help them do that, we aim to provide advisors with holistic support. We offer compelling technology that facilitates a better client experience, consulting services that ensure advisors’ businesses are running at their best and a comprehensive suite of investment solutions. AssetMark’s platform empowers advisors to provide the highest level of service possible to their clients.

AssetMark’s culture is driven by our mission and connected by our values; Heart, Integrity, Excellence and Respect. You will join a team that lives these values every day by doing the best and what is right in all we do  and encouraging different ideas for continual success and innovation. Additionally, we offer a wide range of benefits to meet the needs of our team members and their families.

• Flex Time Off or Paid Time/Sick Time Off
• 401K – 6% Employer Match
• Medical, Dental, Vision – HDHP or PPO
• HSA – Employer contribution (HDHP only)
• Volunteer Time Off
• Career Development / Recognition
• Fitness Reimbursement
• Hybrid Work Schedule

As an Equal Opportunity Employer, AssetMark is committed to building a diverse and inclusive workplace where everyone feels valued.