Jira Administrator

The Jira Administrator is responsible for the day-to-day administration, support, optimization and continuous improvement of the company’s Atlassian Cloud environment, including Jira, Confluence, and Jira Service Management. In addition to routine configuration and user support, this role executes platform initiatives directed by IT leadership, including the consolidation of multiple Atlassian organizations, sites and billing accounts, the implementation of Atlassian Guard, and ongoing licensing and governance improvements. The position is expected to take ownership of assigned initiatives, work through problems proactively and apply Atlassian best practices in driving work to completion.

• Administer and support Jira Cloud, including project configuration, workflows, permission and notification schemes, screens, issue types, custom fields, automation rules, boards and user management.
• Provide day-to-day administration and support for Confluence and Jira Service Management, including spaces, permissions, request types and knowledge base structure.
• Execute Atlassian organization, site and billing consolidations in partnership with IT leadership, including user and domain migrations, license rationalization and administrative cleanup across multiple brands.
• Implement and administer Atlassian Guard, including SSO and SCIM user provisioning through Okta, authentication policies and managed accounts, in coordination with IT and security.
• Support Atlassian licensing, subscription and billing administration, including renewal preparation, cost optimization and the tracking and utilization of partner and Marketplace credits.
• Apply and maintain governance standards, naming conventions, configuration best practices and administrative documentation across the Atlassian platform.
• Partner with stakeholders to gather requirements, document needs, identify gaps and translate them into scalable system solutions.
• Proactively identify and recommend opportunities to simplify, standardize and improve Atlassian configuration, processes and administration.
• Evaluate, implement and administer Marketplace apps and integrations with connected business systems such as Microsoft Teams, Salesforce and Zendesk.
• Manage and troubleshoot day-to-day system issues, user requests and production support needs in a timely and reliable manner while balancing longer-term initiatives.
• Work within an Agile delivery model by managing assigned work, supporting backlog refinement and contributing to consistent execution within established processes.

• 5+ years of experience in Jira administration, with substantial hands-on experience administering Jira Cloud.
• Experience supporting Atlassian cloud-to-cloud migrations, site consolidations or organization consolidations preferred.
• Experience implementing or administering Atlassian Guard (formerly Atlassian Access), including SSO and SCIM provisioning with an identity provider such as Okta, preferred.
• Experience with Atlassian licensing, billing and subscription administration; familiarity with Atlassian partner programs and Marketplace credits preferred.
• Strong command of Jira configuration, including schemes, automation, JQL, permissions and cross-project administration; experience administering Confluence and Jira Service Management.
• Atlassian certification (such as ACP-120 Jira Cloud Administrator) preferred.
• Strong working knowledge of Atlassian best practices and experience applying them in a multi-project, multi-team environment.
• Demonstrated ability to take direction, think through problems independently, drive assigned initiatives to completion and raise questions, risks and blockers along the way.
• Strong written and verbal English communication skills.
• Demonstrated ownership, reliability, sound judgment and the ability to adapt to new challenges while operating within defined processes.