We are
seeking a highly organised and detail-oriented Jewellery Repairs
Administrator to support our in-house Jeweller/Goldsmith and ensure
the smooth operation of our jewellery repair and servicing processes.
This role will act as the central point of contact for boutiques, customers,
overseeing logistics, repair tracking and quality control while maintaining
efficient administrative processes.
Key Responsibilities:
- Repair Administration: Issue and track jewellery
repairs, ensuring accurate records and timely processing.
- Logistics & Deliveries: Coordinate deliveries and
pick-ups from boutiques across the UK.
- Stock Management: Perform full administrative
functions for stock parcels, including package verification and providing
feedback to the Support Office.
- Shipping Coordination: Manage the shipment of
stones and parcels for the bench worker, ensuring a single and
consistent point of contact for all related shipments.
- Customer Service Support: Handle customer queries
related to repairs, stone settings and timelines - keeping clients
informed on the status of their items.
- Scheduling Repairs &
Orders: Organise and schedule jewellery repairs and custom orders, ensuring all
required materials are available and deadlines are met.
- Reporting & Inventory
Tracking: Maintain regular reports on inventory levels, repair progress, and
order completion for management.
Requirements
Required Qualifications & Skills:
- Excellent communication
skills (both written and verbal) for liaising with boutiques, vendors and customers.
- Strong attention to
detail to ensure accurate record-keeping and quality control.
- Exceptional organisational
and multitasking skills, capable of managing multiple repairs and
shipments simultaneously.
- Experience in logistics,
inventory management or administrative roles, preferably in
jewellery, luxury retail or a related field.
- Ability to track and
coordinate shipments efficiently, ensuring repairs are handled
promptly.
- Proficiency in using administrative
systems and reporting tools.
- Ability to work independently while maintaining a high level of accuracy and accountability.
Application Requirements:
Interested
candidates should submit their CV and a cover letter detailing their
relevant experience.
Skills Required
- Excellent communication skills (both written and verbal)
- Strong attention to detail
- Exceptional organisational and multitasking skills
- Experience in logistics, inventory management or administrative roles
- Ability to track and coordinate shipments
- Proficiency in using administrative systems and reporting tools
- Ability to work independently
What We Do
Browns Jewellers has five generations of experience, crafting fine diamond jewellery since 1934 with classic, timeless, and sophisticated designs using ethically sourced natural diamonds.
