Join our world of luxury in the Harrods Jewellery department, where timeless craftsmanship meets modern design. As a Brand Specialist, you’ll be the face of our prestigious brands, sharing your passion and knowledge with clients while delivering the exceptional service we’re known for.
About the Role
As a Brand Specialist in Jewellery, you’ll act as the face of our brands within Harrods, combining expert product knowledge with exceptional service to maximise sales and elevate the client experience. You’ll be responsible for ensuring high standards of visual presentation, maintaining stock accuracy, and building strong client and brand relationships to consistently deliver results.
In this role you will be responsible for:
- Driving sales by monitoring performance and creating monthly sales plans with key actions to improve trade
- Maintaining impeccable visual merchandising standards across collections and displays
- Carrying out stock checks, replenishment, and quality control to ensure all items are in sellable condition
- Acting as the main point of contact with external brand representatives and educating colleagues about your brand
- Promoting clientelling by encouraging data capture, tracking appointments, and monitoring conversion rates
This role is fully on site, working 5 out of the 7 days a week.
Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role.
About You
You will be a commercially minded and detail-driven individual with a passion for luxury jewellery. With strong product knowledge and excellent communication skills, you’ll be confident representing your brand, driving sales, and delivering outstanding service to every client. You’ll bring pride, accountability, and a proactive approach to everything you do.
You will bring:
- Previous experience in luxury retail, ideally with jewellery or premium accessories
- Strong commercial awareness and the ability to analyse performance and identify opportunities
- Excellent client relationship skills with a focus on delivering world-class service
About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
Uniquely You
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.
Additional Information:
Time Type:
PermanentDepartment:
Luxury Jewellery (Martina Joric)
What We Do
As many lives, generations, cultures and stories pass through our doors, our mission remains unchanged: to serve the needs and aspirations of our customers, to create new stories and bring moments of delight. Whomever they are and wherever they come from, our customers can always expect to be treated with grace, courtesy, and care. #TogetherHarrods
Open since 1834 by Charles Henry Harrod and now owned by Qatar Holding Authority, we are truly unique - a house of maisons, a modern atelier, a workshop of wonders, a convener, patron and celebrator of the world’s finest. Known around the world as one of the great luxury emporiums, we offer a transformative experience to customers who know that true value of exceptional goods and services lies beyond price. We are committed to excellence and artistry, inspired to reinvent and surprise, ensuring our position as a leader in the category.
Our people are our strength - their unique personalities and their desire to exceed expectations are what enables us to make the impossible possible for our customers.
Our customers are at the heart of our success. They’re the reason we exist, and we never forget it. And we’re always looking for new exceptional people who want to connect to them, to delight them and to become part of our story
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