About Startek
Startek is a leading global provider of customer experience management solutions. The company provides business process outsourcing and technology services to corporations around the world across a range of industries. Operating under the Startek and Aegis brands, the company has approximately 47,500 outsourcing experts across 58 delivery campuses in 13 countries that are committed to enhancing the customer experience for clients.
About our role
Startek is currently recruiting talented individuals to join our Gas and Electricity teams within our Energy Distribution portfolio as an Inbound Customer Service Agent. As an Inbound Customer Service Consultant, you will be responsible for providing a high level of service to customers, by responding to incoming calls and work generated by calls, email and B2B communications in a timely, accurate and courteous manner regarding Electricity & Gas matters. You will develop and maintain effective communication by dealing with a wide range of client support teams and retailers. You will apply documented practices and procedures to ensure requests from retailers and customers are processed efficiently and within regulatory timeframes.
- Start Date: Monday, 24th August 2026
- Rotating Roster: Monday to Friday 8:00am to 6:00pm
- Commence training and working in our Melbourne CBD offices and Work from Home after successful completion of training and have reached speed to competency
- Permanent Part Time Contract: $27.97 per hour plus super plus leave entitlements. 35 paid hours (5 x 8-hour shifts with an hour of unpaid breaks per week) Guaranteed
- 4 weeks paid training in our Melbourne CBD office
- Opportunity for future career development
- Reward and recognition program, social club, smart casual attire + more
- Fun and rewarding call centre
- All applicants will be required to complete a criminal check (which we will conduct) and all offers of employment will be made pending the successful outcome of this check.
What we are looking for:
- Previous customer service experience from within the hospitality, retail or call centre industry will be advantageous
- A passion for providing outstanding customer service
- Sound business judgement and decision-making ability
- Effective and appropriate communication skills, both written and verbal
- Ability to prioritise and time management skills
- Ability to work autonomously
- Self-motivation and a team player
- Knowledge of Microsoft Office, especially Outlook
These roles won't last long, don't miss out apply today!
Skills Required
- Previous customer service experience (hospitality, retail, or call centre)
- Pass pre-employment criminal/background check
- Ability to attend and complete 4 weeks paid training in Melbourne CBD office
- Available for rotating roster Monday to Friday 8:00am to 6:00pm
- Available to work permanent part-time contract (35 paid hours/week)
- Strong written and verbal communication skills
- Sound business judgement and decision-making ability
- Ability to prioritise and strong time management skills
- Ability to work autonomously and be self-motivated
- Team player attitude
- Knowledge of Microsoft Office, especially Outlook
What We Do
A global customer experience (CX) management solutions provider, Startek® delivers best-in-class omnichannel CX, digital transformation and enterprise tech services for leading brands, from Fortune 500s to fast-growing startups. Our innovation and expertise ensure CX excellence across traditional and non-traditional channels. Working both in-center and via work at home, our 40,000 CX experts are present in 13 countries ensuring global reach and local connection no matter where your customers are based. The award-winning Startek Cloud, a hybrid-cloud platform integrated with AI capabilities, empowers remote and home-based team members, to deliver business agility and continuity. At Startek we believe that every organization can deliver meaningful customer experience (CX) at every touchpoint by harnessing the power of empathy. Empathy is looking through your customer’s eyes to understand the world as they see it and leveraging that understanding to build human-centric experiences that create an effortless 1-2-1 connection. Applying empathy across data, technology and people, we enable our clients to build long-term, profitable customer relationships by closing the CX gap. To find out more visit www.startek.com.
