Enterprise Java Support Engineer | Incident Management, Troubleshooting, System Optimization, Support Automation

Job Summary
Synechron is seeking a dedicated and experienced Java Prod Support Engineer to ensure the stability, availability, and performance of enterprise applications in production environments. In this role, you will collaborate with development and operations teams to troubleshoot, resolve issues, and enhance system reliability. Your technical expertise will support continuous operations, drive incident resolution, and improve support processes to ensure high levels of system resilience and business continuity.

Software Requirements

• Required: Java (version 8+), Spring Framework, Hibernate, SQL (MySQL, Oracle, SQL Server), Java IDEs (Eclipse, IntelliJ IDEA, NetBeans), monitoring and alerting tools (Splunk, Nagios, AppDynamics), scripting languages (Shell, Python, Perl), ticketing and incident management tools (ServiceNow, Jira)

• Preferred: Cloud platforms (AWS, Azure), automation scripting, advanced monitoring and logging tools, configuration management tools (Ansible, Terraform)

• Experience level: 5-7 years of supporting enterprise applications in a production environment

Overall Responsibilities

• Monitor and support production applications to ensure high availability, performance, and security

• Troubleshoot and diagnose complex technical issues, performing root cause analysis to identify underlying problems

• Manage incident logs, coordinate resolution efforts, and communicate updates effectively to stakeholders

• Support deployment and patching activities; validate system stability post-deployment

• Collaborate with development teams to analyze, troubleshoot, and resolve bugs and outages

• Optimize system configurations, database performance, and application workflows to enhance efficiency

• Maintain and update support documentation, runbooks, and operational procedures

• Participate in on-call rotations and provide support during off-hours as required

• Identify areas for process improvements, automation opportunities, and capacity planning

• Ensure compliance with organizational policies, data security, and regulatory standards

Technical Skills (By Category)

• Programming Languages:

  • Essential: Java (version 8+), Shell scripting, Python (preferred)

  • Preferred: Perl or other scripting languages for automation

• Databases/Data Management:

  • MySQL, Oracle, SQL Server; experience with query tuning and performance optimization

• Cloud Technologies:

  • Basic knowledge of AWS or Azure cloud services supporting DevOps or deployment activities (preferred)

• Frameworks and Libraries:

  • Spring Framework, Hibernate, Java EE components, logging frameworks (Log4j, SLF4J)

• Development Tools & Methodologies:

  • Eclipse, IntelliJ IDEA, NetBeans, Jenkins, CI/CD pipelines, ITSM tools, Agile/Scrum practices

• Security & Protocols:

  • Data encryption, access control mechanisms, secure coding practices, SSL/TLS protocols

Experience Requirements

• 5+ years of experience supporting enterprise applications in a production environment

• Proven expertise in troubleshooting and resolving high-impact incidents and outages

• Experience with application monitoring, incident management, and system performance tuning

• Familiarity with databases, scripting, and automation tools

• Industry experience in finance, banking, or large enterprise IT environments is preferred; equivalent experience in other sectors is acceptable

Day-to-Day Activities

• Monitor system health, performance, and incident logs to proactively detect issues

• Troubleshoot and resolve system outages, application errors, and database problems

• Collaborate with development and operations teams to implement fixes, patches, and configuration changes

• Support deployment processes, validate system stability post-release, and conduct post-incident reviews

• Document troubleshooting procedures, escalation processes, and operational best practices

• Participate in incident management, on-call support, and regular system audits

• Identify opportunities for automation, process improvements, and capacity planning

• Communicate effectively with technical teams and stakeholders regarding issue status and resolution timelines

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field

• 5+ years of hands-on experience supporting enterprise systems in production environments

• Certifications in ITIL, cloud services, or enterprise support tools are a plus

• Strong analytical, troubleshooting, and communication skills

• Ability to manage multiple tasks efficiently and work under pressure

Professional Competencies

• Critical thinking and analytical problem-solving to diagnose and resolve complex issues

• Effective communication skills for cross-team collaboration and stakeholder engagement

• Ownership of support responsibilities, driving incident resolution and process improvements

• Adaptability to evolving technologies, environments, and business needs

• Strong organizational skills to prioritize tasks and minimize system downtime

• Customer-focused approach with a commitment to operational excellence

S​YNECHRON’S DIVERSITY & INCLUSION STATEMENT
 

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

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