The company.
Toshiba is a provider of technology services for retail businesses to create high-quality digital platforms and products that accelerate time to market. Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver results as we collaborate with our clients' teams to foster innovation through continuous learning.
Our people.
At Toshiba, all team members are empowered to take responsibility and develop innovative solutions to our customers' most challenging problems. To retain and develop top talent, we foster a work environment that celebrates creativity, encourages skill development, and enables multidisciplinary collaboration.
What will you bring to the team.
This position is for an L3 technical support software engineer who will be the final escalation point responsible for resolving field issues. As part of this role, you will work closely with both L2 and other team members to troubleshoot and resolve production incidents, write functional and design documents, develop application software, analyze vulnerabilities, and oversee service improvement.
What will you be doing:
You will be responsible of resolving production issues through tickets. These issues include cloud deployments, performance, databases, and code problems within microservices. Responsibilities also include designing and coding solutions, planning design changes and presenting them to architects, generating unit tests and validating changes in lab environments. Documentation of changes.
Naturally to be successful in this role, you must have and know of:
- Bachelor’s Degree in Computer Science Engineering, Software Development, or related.
- Strong problem-solving and debugging skills.
- 3-5 years of Java-based development or support experience, with knowledge in enterprise/ microservices architectures.
- 4-5 years developing or supporting modern web applications, including cloud/web-based content.
- Experience communicating at different technical levels, from the application architects to the end user.
- Technical stack: Java, microservices, spring boot, non-relational databases, Docker, JUnit, Javascript, basic Linux at user level.
- English: advanced.
Preferred skills:
- Technical stack: Docker, Maven, Selenium/cucumber, Vue.js, NodeJS, TypeScript, Markdown, ActiveMQ, Azure/AKS, CosmosDB.
- Basics AI.
- Experience working with international customers.
We offer:
- Hired directly by Toshiba and 100% under payroll.
- Benefits of the law (IMSS, INFONAVIT).
- Life insurance, major medical expenses with dental and visual coverage. (For the employee and direct family members).
- Minor medical expenses insurance.
- Savings fund for employees, capped at the limit of the law.
- Grocery coupons.
- Pension plan.
- 30 Christmas bonus days.
- 12 days of vacation plus 6 floating days.
EEO:
Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Skills Required
- Bachelor's Degree in Computer Science Engineering, Software Development, or related
- Strong problem-solving and debugging skills
- 3-5 years of Java-based development or support experience
- 4-5 years developing or supporting modern web applications
- Experience communicating at different technical levels
- Advanced English proficiency
Toshiba Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Toshiba and has not been reviewed or approved by Toshiba.
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Healthcare Strength — Health, dental, and vision coverage, along with disability, life insurance, FSAs, and mental health support, are available across major U.S. subsidiaries. Coverage begins at hire in some entities and is described as comprehensive.
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Leave & Time Off Breadth — Paid time off that grows with tenure and multiple paid holidays, including a year‑end shutdown in some units, are standard offerings. Family and medical leave options are also highlighted in several regions.
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Retirement Support — 401(k) plans with employer matching are offered in multiple divisions, complemented by programs like an employee stock purchase plan and performance bonuses. These financial benefits provide structured long‑term savings support.
Toshiba Insights
What We Do
For over 140 years, Toshiba Group has contributed to a sustainable future by applying innovative technologies to value creation. Today, our business domains center on energy, social infrastructure, electronic devices and digital solutions, all essential supports for modern life and society. Guided by the principles of The Basic Commitment of the Toshiba Group, “Committed to People, Committed to the Future”, Toshiba Group promotes global operations that contribute to the realization of a world where generations to come can live better lives.
