We are seeking a Japanese-speaking Associate Customer Support professional to join our global online shopping platform. You will assist customers with inquiries, orders, and issue resolution, ensuring a smooth and positive experience. This role involves handling calls, emails, and live chat, and requires clear communication and problem-solving skills. Candidates must be comfortable working on-site in Cyberjaya and handling rotational shifts.
Requirements
JLPT N1 certified or native Japanese speaker
Diploma or Bachelor’s Degree
Open to Malaysians & expatriates willing to relocate
Customer support experience preferred; fresh graduates welcome
Benefits
- Salary: RM8,000 – RM9,000 + RM500 transport allowance + shift allowance
- In/out-patient medical coverage, dental & optical benefits
- Coverage for self, spouse & children
- Annual leave, medical leave, maternity & paternity leave
- Expatriates: visa, flight, and 1-week hotel reimbursement
Skills Required
- JLPT N1 certification or native Japanese speaker
- Diploma or Bachelor's Degree
- Comfortable working on-site in Cyberjaya and handling rotational shifts
- Open to Malaysians or expatriates willing to relocate
- Customer support experience
What We Do
Two95 International Inc., is a global technology firm specializing in enterprise solutions that evolves over BPM, Mobility, Cloud, Analytics, E-commerce & Social Business. Our client base includes several Fortune 500 and mid-market companies across industries and varying geographies. With vast knowledge and knowhow of 20 years in the IT field, we have been chosen as INC500 fastest growing company in North America in 2013. With the accolade of being ranked 11th in Human Resources by INC500, we have also been nominated as the 3rd fastest growing company in South Jersey by SJBM. We are ranked among the Top 20 IT Companies in New Jersey based on the year-on-year growth for the last 3 years. With a seasoned team of highly qualified personnel, our offices are located in New Jersey, Canada and India.
