About Welocalize
MAIN DUTIES
The following is a non-exhaustive list of responsibilities and areas of ownership for this role:
Linguistic tasks
Editing and proofreading content to ensure accuracy, ensuring it meets the provided standards
Creative writing of marketing content to engage customers
Proofreading and copy editing of storefront descriptions
Report any patterns of issues observed to help improve database and product performance
Test tools to provide feedback for improving efficiency and accuracy
Performs translations as needed
Performs review tasks as required
Quality management planning and execution
Works closely with the Welocalize Quality Department to monitor the overall linguistic quality and quality planning for the account
Helps define and quality expectations per language (may be in collaboration with the client)
Supports the Quality Department in performing RCAs (root cause analysis) and designing corrective actions as necessary
Ensures language level quality oversight by KPI tracking and status reporting
Plans, performs and tracks LQAs, if applicable
Drives the arbitration process
Client engagement
Joins calls with the client's linguistic teams to discuss quality and strategy (including corrections, requirements, clarify any misunderstandings/unclear corrections or requirements) and takes the lead on linguistic issues discussed
Documents meetings with client and follows up with linguists to make sure everybody is aligned
Liaison between the client and the broader Welocalize linguistic team
Ensures the client’s feedback is implemented
Performs direct reviews with client's SMEs, where applicable
Manages linguistic assets
Creates and maintains linguistic assets
Maintains client facing documentation
Communicates asset updates to linguistic team
Coordinates the linguistic team
Reviews copy/loc and gives feedback to the linguists; communicates feedback received from reviewers and client's Language Leads
Support linguists in understanding corrections resulting from the arbitration process
Acts as liaison for terminology, style issues, product features & questions
Responds to content reviewers’ queries
Supports linguists in asking any questions during production and escalates to Welocalize and/or the client as needed
Profile matching and assigning work/content types to the linguistic team
Guide the linguistic team into identifying the root causes of issues and determining actions for improvement
Supports the onboarding of new linguists (when applicable)
Reviews and evaluates language tests of potential candidates
Identifies linguistic-specific training needs for their locale; creates, maintains, and delivers the linguistic training program
Coaches and mentors linguists
Identifies challenges and underperformance and makes recommendations regarding dispatching tasks; flags to Quality/Engagement Manager if linguists need to be replaced
Identifies and highlights workload or workflow issues and provides solutions to the Welocalize team
REQUIREMENTS
- Education Level
- University degree or equivalent combination of education and experience
- Experience
- 4+ years of experience in translation/localization, or in reviewing, copywriting, creative writing or equivalent experience
- Native Level fluency in Japanese and fluent in English
- Thorough understanding of the localization process.
- Good user experience of standard software, such as Windows and Office applications.
- Ability to work with tight deadlines.
- Ability to give clear, concise and constructive feedback.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, linguists
- Ability and willingness to train/teach others and pass on knowledge.
- Ability, willingness and experience in communicating positively with customers at various levels
- Ability to work within a virtual team
Skills Required
- University degree or equivalent combination of education and experience
- 4+ years of experience in translation/localization, or reviewing, copywriting, creative writing or equivalent
- Native level fluency in Japanese and fluent in English
- Thorough understanding of the localization process
- Good user experience of standard software such as Windows and Microsoft Office applications
- Ability to work with tight deadlines
- Ability to give clear, concise and constructive feedback
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, linguists
- Ability and willingness to train/teach others and pass on knowledge
- Ability, willingness and experience in communicating positively with customers at various levels
- Ability to work within a virtual team
- Proven creative writing skills and keen attention to detail
- Background in journalism or similar
- Familiarity with iOS and Mac OS devices
- Knowledge of Smartling
