American Express Intgernational Card Services (ICS) is the leading provider of Corporate & SBS Card Programs, Supplier Payments Solutions and other expense management tools that help small businesses, mid-size companies and large corporations around the world manage almost all the facets of their business spending. The Intgernational Field Enablement (IFE) team is responsible for driving productivity for our Commercial Sales and Account Development Team members through training, communications, capabilities and effective go-to-market strategies.
We’re seeking a strategic and passionate Training and Performance Manager to drive exponential growth in our field productivity and success through the development and delivery of best-in-class learning and development programs in Japan that are aligned with the Sales Cycle
ResponsibilitiesThe Training Manager, Japan will be responsible for collaborating with Field Leaders and a variety of stakeholders from different business lines on how to best develop learning solutions and for the implementation of the learning programs in Japan that are aligned with the sales cycle. Specifically, the role will involve:
Managing the New Hire Training for new ICS Commercial Sales / AD colleagues in Japan
Partnering with the International Field Enablement Training Team to develop a training strategy for Tenured ICS Japan Sales / AD colleagues that is aligned with the Sales Cycle (the American Express Sales Framework) and journeys
The management and delivery of Japan Tenured Training programs using a range of mediums such as On the Job, e-Learning, Social Networks and In-Person facilitated workshops
Tracking the performance of new and tenured team members and using the output to recommend learning solutions or instructor-led delivery as appropriate and implementing the program roll-out
Researching, evaluating, recommending, and assisting with the implementation of learning courses in Japan
The ideal candidate will have:
A minimum of 5 years of experience in Commercial Sales/Account development or support roles
Strong written and verbal communication skills in English and Japanese
Experience partnering across many functional areas (such as Field, Marketing, Product, Risk, Operations)
Experience designing and/or delivering training or coaching
Fluent in English
Strong communication (written and verbal), and influencing skills at all levels in an organisation
Flexibility and resilience to respond to changing requirements of the business
Experience working with both senior stakeholders and project team-level members and must be able to articulate design concepts and strategies clearly
People Management experience
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Skills Required
- 5 years of experience in Commercial Sales/Account development
- Strong communication skills in English and Japanese
- Experience partnering across functional areas
- Experience designing and/or delivering training
- People Management experience
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
