Japan Customer Quality

Reposted 10 Days Ago
Be an Early Applicant
2 Locations
In-Office or Remote
Senior level
Automotive • Cloud • Energy
The Role
The role involves supporting new business qualifications, improving customer scorecards, managing internal quality processes, resolving quality issues, and conducting customer and manufacturing site visits.
Summary Generated by Built In

Scope & Responsibilities:

  • New Business Qualification Support: Assist in qualifying new business opportunities.
  • Key Customer Scorecard Improvement: Focus on enhancing key customer scorecards.
  • Internal Quality Process Execution: Manage customer returns from failure verification to final 8D report closure.
  • Quality Issue Resolution: Act as an interface between internal and external stakeholders to resolve quality issues.
  • Customer Visits: Visit customers to address and resolve quality issues.
  • Manufacturing Site Visits: Conduct audits for new business, PCN, and customer returns.
  • Design Review Support: Assist the sales team with design reviews for new business.

Travel:

  • Domestic Travel: Regular travel within Japan.
  • International Travel: Occasional international travel.

    業務内容:

  • 新規ビジネスの認定サポート
  • 主要顧客のスコアカード改善
  • 顧客からの返品に対する内部品質プロセスの実行: 不具合の確認から最終8Dレポートの作成まで。
  • 品質問題の解決: 内部および外部の関係者とのインターフェースとして、製造部門およびビジネスユニットと協力して品質問題を解決。
  • 顧客訪問: 品質問題の解決策を見つけるために顧客を訪問。
  • 製造サイトの訪問: 新規ビジネス、PCN、および顧客からの返品に対する監査を実施。
  • 新規ビジネスのための設計レビューサポート: 営業チームと協力して設計レビューをサポート。
  • 出張:
  • 国内出張: 日本国内での定期的な出張。
  • 海外出張: 時折の海外出張。


Responsibilities

Scope & Responsibilities:

  • New Business Qualification Support: Assist in qualifying new business opportunities.
  • Key Customer Scorecard Improvement: Focus on enhancing key customer scorecards.
  • Internal Quality Process Execution: Manage customer returns from failure verification to final 8D report closure.
  • Quality Issue Resolution: Act as an interface between internal and external stakeholders to resolve quality issues.
  • Customer Visits: Visit customers to address and resolve quality issues.
  • Manufacturing Site Visits: Conduct audits for new business, PCN, and customer returns.
  • Design Review Support: Assist the sales team with design reviews for new business.

Travel:

  • Domestic Travel: Regular travel within Japan.
  • International Travel: Occasional international travel.

    業務内容:

  • 新規ビジネスの認定サポート
  • 主要顧客のスコアカード改善
  • 顧客からの返品に対する内部品質プロセスの実行: 不具合の確認から最終8Dレポートの作成まで。
  • 品質問題の解決: 内部および外部の関係者とのインターフェースとして、製造部門およびビジネスユニットと協力して品質問題を解決。
  • 顧客訪問: 品質問題の解決策を見つけるために顧客を訪問。
  • 製造サイトの訪問: 新規ビジネス、PCN、および顧客からの返品に対する監査を実施。
  • 新規ビジネスのための設計レビューサポート: 営業チームと協力して設計レビューをサポート。
  • 出張:
  • 国内出張: 日本国内での定期的な出張。
  • 海外出張: 時折の海外出張。
Qualifications

Qualifications, Experience & Skills:

  • Experience: Over 5 years in roles such as Customer Quality Engineer, Field Applications Engineer, or similar roles involving customer communication in quality-related areas.
  • Technical Knowledge: Experience in semiconductor manufacturing processes and product technology, specifically in Image Sensors and Image Signal Processors (ISP) or High Power devices (FET, IGBT).

Language Skills:

  • Japanese: Native proficiency.
  • English: Business-level proficiency in reading, writing, and speaking. Ability to attend/hold conference calls, communicate via email, read technical documents, and write meeting minutes.

Location:

  • Positions available in Nagoya, Tokyo, or Osaka.
  • 経験: 以下のいずれかの役割で5年以上の経験:
    • Customer Quality Engineer
    • Field Applications Engineer
    • 品質関連分野での顧客対応経験
  • 半導体製造プロセスの知識
  • 製品技術経験: 以下のいずれか
    • イメージセンサーおよびイメージシグナルプロセッサ(ISP
    • 高出力デバイス(FETIGBT
  • 言語スキル:
  • 日本語: ネイティブレベル
  • 英語: ビジネスレベルの読み書きおよび会話能力。製造現場との電話会議に参加し、メールでのコミュニケーションが可能。技術文書の読解力。顧客との会議の議事録作成能力。
  • 勤務地:

名古屋、東京、または大阪

About Us
onsemi (Nasdaq: ON) is driving disruptive innovations to help build a better future. With a focus on automotive and industrial end-markets, the company is accelerating change in megatrends such as vehicle electrification and safety, sustainable energy grids, industrial automation, and 5G and cloud infrastructure. With a highly differentiated and innovative product portfolio, onsemi creates intelligent power and sensing technologies that solve the world’s most complex challenges and leads the way in creating a safer, cleaner, and smarter world.

More details about our company benefits can be found here:

https://www.onsemi.com/careers/career-benefits

About the Team
We are committed to sourcing, attracting, and hiring high-performance innovators, while providing all candidates a positive recruitment experience that builds our brand as a great place to work.

Skills Required

  • Over 5 years in Customer Quality Engineer or similar roles
  • Experience in semiconductor manufacturing processes
  • Experience with Image Sensors or High Power devices
  • Native Japanese proficiency
  • Business-level English proficiency

onsemi Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about onsemi and has not been reviewed or approved by onsemi.

  • Retirement Support Retirement programs are highlighted by a U.S. 401(k) with a 100% match on the first 4% and immediate vesting. International plans such as Ireland’s defined contribution scheme and Germany’s company-funded pension elements reinforce long-term savings.
  • Leave & Time Off Breadth Time-off policies include ten paid holidays, flexible vacation for exempt employees, and three to five weeks of vacation for non-exempt staff as tenure grows, alongside sick time accrual. Paid leaves span parental, bereavement, jury duty, and military service, with Europe locations offering additional statutory and seniority-based days.
  • Parental & Family Support Family supports include eight weeks of paid parental leave, company-sponsored backup care for children, adults, and pets, and up to $15,000 in adoption assistance. Regional provisions such as Switzerland’s child allowance and accessible EAP counseling show added attention to household needs.

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The Company
HQ: Phoenix, AZ
11,712 Employees

What We Do

We are building a better future through intelligent technology. For over 60 years, onsemi and its ancestors have been leading the world’s greatest technology advancements. onsemi (Nasdaq: ON) is driving disruptive innovations to help build a better future. With a focus on automotive and industrial end-markets, the company is accelerating change in megatrends such as vehicle electrification and safety, sustainable energy grids, industrial automation, and 5G and cloud infrastructure. With a highly differentiated and innovative product portfolio, onsemi creates intelligent power and sensing technologies that solve the world’s most complex challenges and leads the way in creating a safer, cleaner, and smarter world.

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