Jackson College of Graduate Studies - Operations Manager

Position Classification:

Regular, full-time, salaried, exempt and benefit-eligible staff position. For more benefit information visit Why Work at UCO?

General Schedule:

This position typically works 8:00 am to 5:00 pm, Monday through Friday at UCO's main campus in Edmond, Oklahoma. 

Position Overview & Job Duties:

Manage the daily operations of all areas of a department or unit, including accounting, controlling resources, creating finance reports, marketing/communications, project management, and human resources functions (staffing units). Effectively communicate with Dean, Associate Dean, and staff on office and program performance. Analyze and resolve business operations issues and needs. Provide quality control to business operations. Develop and implement business plans, policies, and procedures. Evaluate results within each business unit to determine if organizational objectives are being met. Responsible for resolving conflicts and negotiating with others in organization. Reports on all aspects of business operations to executive leadership. Provide leadership, coaching, consultation, and/or mentoring as needed. Performs work under minimal supervision. Handles complex issues and problems. Possesses solid working knowledge of subject matter. 

• Supports the admissions, recruitment, and hiring functions for the Graduate College.
• Creates probation and suspension reports at the end of the semester.
• Handles travel, lodging, registration, supply and equipment maintenance for the Graduate College.
• Serves as the primary event and programming lead for the Graduate College.
• Oversees and monitors the communication and scheduling activities of the Graduate College.
• Oversees and monitors purchasing for and the budget of the Graduate College.
• Proactively designs, develops, and maintains new systems and processes that advance the primary aims of the Graduate College.
• Collaborates to ensure scheduling, appropriate composition, and documentation of the proceedings of the Graduate Council and Graduate Student Advisory Board.
• Assists with the organization and processing of curriculum proposals.
• Processes admissions and enrollment for the Swansea@UCO doctoral program.
• Leads, designs, and collaborates to facilitate events and programming related to strengthening community for the Graduate College.
• Assists with the organization and scheduling of new graduate student orientation.
• Collaborates with graduate program advisors, disciplinary colleges, and other academic areas to integrate communications activities.
• Assists with the design, update, and integration of the overall website strategy to support graduate admissions and enrollment
• Performs other duties as assigned.

College/Department Overview:

The Jackson College of Graduate Studies (JCGS/Graduate College) is dedicated to providing leadership and support in the development of high-quality graduate programs to serve the needs of students, faculty and the university community as they compete in a global society. The JCGS serves a unique function at UCO in its support for and coordination of graduate studies as well as creative and scholarly activities. The JCGS collaborates with our five UCO academic colleges and the Forensic Science Institute in offering over 80 graduate majors including master’s degrees, education specialist degrees, and doctorates with more than 1,100 graduate students. 

Qualifications/Experience Required:

Bachelor’s degree in job related field plus 5+ years of work experience or equivalent combination of education and experience. Requires work experience with leading, planning, including program development and innovation, program prioritization, and assessment. Appropriate professional accomplishments and credentials.

Qualifications/Experience Preferred:

Master's degree. Proficiency in Microsoft Word, Excel, Ellucian CRM Recruit, HubSpot, Banner, and other website integration tools. Leadership skills. Strong computer, technology, and analytical skills. Excellent oral and written communication skills. Sound judgement, creativity, organizational, and clerical skills. Ability to foster teamwork.

Knowledge/Skills/Abilities:

Excellent etiquette, interpersonal, and thoughtful personal interaction skills. Ability to work independently and as a contributor to team efforts. High-level critical thinking skills. Ability to manage and prioritize amid multiple projects. Detail-oriented and strong organizational skills. Ability to aggregate data and generate statistical reports as needed. Potential to work effectively with diverse constituents. Ability to handle multiple tasks simultaneously, and to interact professionally with all segments of the University community. Ability to maintain confidentiality.

Will this employee supervise others?

Yes—one administrative assistant and all JCGS student workers.

Physical Demands:

Reasonable accommodations (in accordance with ADA requirements) may be made, upon request, to enable individuals with disabilities to perform essential functions.