PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a IVR Test Engineer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.
Responsibilities
- Provide testing using best practices to achieve more “complete” testing of a large scale IVR application
- Help mentor team in QA best practices
- Identify areas for automation and write automation scripts
- IVR application and environment operations
- IVR test planning and test sets
- Executing and tracking functionality tests by voice and other methods
- Improve test documentation and auditing practices
Requirements
- Strong testing background; QA strategies and best practices, QA planning, test plan and test case writing and execution, QA mentoring
- Familiarity with:
- Test automation (e.g., Cyara)
- Junit
- JMeter
- Selenium
Desired Experience
- IVR application familiarity (speech & DTMF systems)
- Any experience with major Asian or European languages useful
- Identify areas for automation (PROCESS IMPROVEMENT) and write automation scripts (Cyara)
- J2EE (Java, Servlets, JSP, EJB, JSF)
- Tomcat
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What We Do
PTP is a consulting firm wholly focused on helping organizations deliver strategic customer experience solutions that drive revenue.
We provide strategy, implementation and support services across the most common Contact Center, CRM and Security technology platforms, and unlike most business consulting firms, we are fast, flexible, and performance-driven.
