PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Senior IVR Architect to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.
Responsibilities
- Work with customers to identify business and technical requirements
- Architect solutions which meet business and technical requirements
- Lead a team of 2-5 developers
- Hands-on application development
- Work closely with Project Manager to ensure on-time, quality delivery
Requirements
- 3+ years of IVR development experience
- 5+ years of J2EE or .NET development experience
- 3+ years working with speech standards (VoiceXML, SRGS, MRCP, CCXML)
- 5+ years of Eclipse or similar IDE experience
- 2+ year of MVC based framework experience
- Expert in OOD, OOP and Design Patterns
- Excellent verbal and written communication skills
- Ability to lead a small team of developers
Salary is DOE and is extremely competitive.
Top Skills
What We Do
PTP is a consulting firm wholly focused on helping organizations deliver strategic customer experience solutions that drive revenue.
We provide strategy, implementation and support services across the most common Contact Center, CRM and Security technology platforms, and unlike most business consulting firms, we are fast, flexible, and performance-driven.
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