E*Pro Consulting service offerings include contingent Staff Augmentation of IT professionals, Permanent Recruiting and Temp-to-Hire. In addition, our industry expertise and knowledge within financial services, Insurance, Telecom, Manufacturing, Technology, Media and Entertainment, Pharmaceutical, Health Care and service industries ensures our services are customized to meet specific needs. For more details please visit our website www.epro-tech.com.
Job DescriptionJob Title: IVR Application support (Avaya & Linux)
Location: Cleveland, OH
Duration: Full Time
Job Description:
Roles and Responsibilities:
• 6-7 years of Experience in Avaya IVR Development, Configuring and troubleshooting IVR applications, Configuring Voice Protal Maagement Systems
• Experience in Operations and Implementation Inbound and Outbound voice applications on Avaya Platform like Avaya Dialog Designer, Avaya Voice Portal/Experience Portal.
• Demonstrated abilities in Integration of IVR application with database and Web Services
• Strong problem solving and technical Skills coupled with confident decision making enabling effective solutions leading to high customer satisfaction
• Experience in installation of IVR Systems like Avaya Voice Portal and Voice Portal Management System Configurations
• Experience in Configurations and Support for Call Center Technologies like Nice, Verint System
• Maintenance and trouble shooting the Avaya and Genesys Call Routing system
• Experience understanding of Call Vectors and deployment of Call Flows
• Experience Scheduling Backups and performance tuning.
• Knowledge in integrating IVR with telephony interfaces (ACD and Genesys CTI).
Must have skills:
• Linux, Unix
• Development and Support Mix and Experience in Installation and configurations
• Avaya Voice Portal 5.2 / Experience Portal 6-7,
• Genesys CTI, Oracle DB,
• Strong technical, logical, and analytical skills.
• Strong team player and cooperative skills. H3
Nice to have skills:
• Advanced analytical, conceptual, and problem-solving abilities
• Strong written and oral communication skills
• Proven ability and initiative to learn and research new concepts, ideas, and technologies quickly
• Ability to work in a team-oriented, collaborative environment.
• Ability to translate an idea or need into a completed solution or work product.
Additional InformationAll your information will be kept confidential according to EEO guidelines.
Skills Required
- 6-7 years Avaya IVR development, configuration, and troubleshooting
- Experience with Avaya Dialog Designer
- Avaya Voice Portal 5.2 / Experience Portal 6-7 experience
- Installation and configuration of Avaya Voice Portal and Voice Portal Management System
- Integration of IVR applications with databases and Web Services
- Linux and Unix experience
- Genesys CTI and maintenance/troubleshooting of Genesys call routing systems
- Knowledge of Call Vectors and deployment of call flows
- Experience with call center technologies (NICE, Verint)
- Oracle DB experience
- Scheduling backups and performance tuning of IVR/voice systems
- Development and support of inbound and outbound voice applications on Avaya platform
- Strong technical, logical, and analytical skills
- Strong team player and cooperative skills
- Advanced analytical, conceptual, and problem-solving abilities
- Strong written and oral communication skills
- Proven ability and initiative to learn new concepts and technologies quickly
- Ability to translate an idea or need into a completed solution
What We Do
EPRO Services, Inc. is a leading provider of superior waterproofing and contaminant protection systems designed to keep building structures dry and safe. Founded in 1993, the company specializes in building envelope protection, offering a comprehensive range of solutions including vapor intrusion mitigation, air barrier systems, and leak repair services for a variety of site conditions across the United States and Canada.
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