IT/Workplace Support Engineer

We are looking for a dynamic IT/Workplace support engineer to cover predominantly our US population (>200). This is an in-office role in Richardson, TX. The successful candidate will be involved in imaging laptops, on boarding, ongoing support, etc. in a predominantly Microsoft environment.

What you will do

• Support and deployment of infrastructure, network, and desktop

• Responsible for assisting on projects for other groups, such as Infrastructure, Network or Business Projects

• Inventory control and documentation.

• Coordinate & manage vendor support in alignment with Nexperia Vendor Management

• MDM or Modern Workplace knowledge and interest in the Modern Workplace functionality

• Service Desk Support, handling tickets via Global Ticket system

• Willingness, ability to work in a globally organized team, real team player

• Willingness, ability to coordinate Team activities and set priorities

• Leverage global shared services on site per Nexperia standards

• Nurture a positive working environment that reflects Nexperia’s values, ethical standards, and culture

• Reporting and discussion of status, findings, and outcomes to/with relevant stakeholders

• Ensure that IT Services are delivered effectively to users

• Ability to work to tight deadlines and within constraints

Workplace support to provide support on

• Application deployments and project rollout for client devices

• Client Imaging and User support

• Active Directory / O365 user support

• Print Service site Support

• Video conferencing Support

• Client patching/Support

• VIP support

What you will need

• Minimum 5 years working in IT support tasked with Client device, infrastructure and network support, in a Windows environment

• Knowledge of Active directory and Office365

• Team player and problem-solving skills

• Flexibility, proactive and a hands-on approach

• (ITIL) Process oriented and documentation is a natural habit

• Well organized and good time management skills and ability to learn in a dynamic environment quickly

• Microsoft certificate

• Native English speaking, additional languages is a plus

Nexperia is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Nexperia’s management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, TeamNexperian’s activities, access to facilities and programs and general treatment during employment.

Talent acquisition based on Nexperia vacancies is not appreciated. Nexperia job adverts are Nexperia copyright © material and the word Nexperia® is a registered trademark.

D&I Statement

As an equal-opportunity employer, Nexperia values diversity not just because it is the right thing to do but because diverse teams perform better. We are dedicated to being inclusive, and a proof point of this dedication is that we were the main partner of the very first Dutch Paralympic Team NL House during the Paris 2024 Paralympic Games. Our recruitment process is inclusive and accessible to all, and we consider all applicants fairly, as well as providing a safe work environment and reasonable adjustments where requested.

In addition, we offer our colleagues the possibility to join employee resource groups such as the Pride Network Group or global and local Women's groups. Nexperia is committed to increasing women in management positions to 30% by 2030.