ITSM Specialist

Continental is a leading tire manufacturer and industry specialist. Founded in 1871, the company generated sales of €19.7 billion in 2025 and currently employs around 78,000 people in 54 countries and markets.

ContiTech is one of the world’s leading material experts for industry applications. The Continental group sector offers its customers reliable, safe and convenient industry and service solutions using a range of materials for off-highway applications, on rails and roads, in the air, under and above the ground, in industrial environments, for the food sector and the furniture industry. With about 20,000 employees (Status as of March 2026) at more than 60 sites globally, and sales of some 6.0 billion euros (2025), the global industrial partner is active with core branches in Asia, Europe and North and South America.  
 

An ITSM Specialist is responsible for maintaining and improving IT service management processes and applications, ensuring efficient and consistent delivery of IT services across the organization. He/she is a key player in the ITSM community, working closely with ITSM role holders (e.g., Service Owners, Process Owners, Process Managers) to optimize processes, tools, and standards for high-quality service delivery.

Key Responsibilities
-Support the IT Service Management lifecycle in line with ITIL standards and ContiTech best practices.
-Maintain and support ITSM applications, ensuring their availability, reliability, and continuous enhancement.
-Act as the Primary Point of Contact (PPOC) for a designated Competence Center, addressing and supporting all ITSM-related topics and concerns.
-Coordinate and actively engage with the ContiTech ITSM Community, fostering collaboration and knowledge sharing.
-Support the usage, adoption, and continuous improvement of ITSM-related tools, such as service management platforms.
-Monitor process performance and compliance, and contribute to the development of reports and dashboards.
-Participate in audits, assessments, and process reviews to ensure process maturity and alignment with compliance requirements.
-Drive continuous improvement initiatives, including the identification and implementation of AI solutions for ITSM use cases.

• 1–2 years of experience in IT Service Management, IT Process Management, IT Service Delivery Management, or a related field.
• Working knowledge of a major ITSM tool suite such as ServiceNow, BMC Helix, HPSM, or MS Service Manager.
• Strong analytical thinking, writing, and communication skills in English, with the ability to work across cultures.
• Experience or training in ITSM processes such as Incident, Problem, Change, Release, Configuration, Knowledge, Service Level, or Service Portfolio Management is a plus.
• Familiarity with ITIL, ITSM frameworks, AI/automation concepts, or IT project participation is advantageous.

What we offer:

The 13-th salary – Paid once a year, in December;
Meal tickets - With a value of 40 Ron;
Private Health Insurance – Health is the most important, so we offer you a medical subscription through Signal Iduna;
Referral bonuses - We encourage colleagues to refer new candidates to us and, at the same time, to get the chance to receive a bonus;
Bookster – Feed your body and your mind. You can borrow books and you’ll receive them at the office;
Sports benefits- It’s important to stay active, so we offer you the 7Card;
Discounts at our partners – We collaborate with different vendors, and we receive discounts for various products/ services like rubbers, restaurants, kindergartens, etc;
System for Rewarding Improvement Ideas – We have an internal improvement program (Continental Idea Management) that gives you the opportunity to come up with ideas and to be honored with an attractive bonus (this is established by the CIM team according to your improvement idea);
Happy days – If you or your child is getting married, or you become a parent, you receive some extra free days;
Life events celebration - If your family is growing, we praise your newborn with a bonus;
Unfortunate events - In case of unhappy events in your life, we support you by offering you free days and financial support (handled on a case by-case basis);
Extra vacation days – You begin with 22 vacation days/year, and starting with the 3rd year with us, we offer you 1 more day of vacation and. We reward employees who reach 15 and 20 years within the company with another day of vacation, reaching a maximum of 29 days.
Professional development - Many opportunities to develop yourself within the company;
Diversity and multicultural mindset - We encourage you to join us no matter who, where, or what you are. We have colleagues from different nations and a variety of languages are spoken in our company.

Ready to drive with Continental? Take the first step and fill in the online application.