ITSM Solution Architect

ITSM Solution Architect

Job Description

You were made to do this work: designing new technologies, diving into data, optimizing digital experiences, and constantly developing better, faster ways to get results. You want to be part of a performance culture dedicated to building technology for a purpose that matters. You want to work in an environment that promotes sustainability, inclusion, wellbeing, and career development. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU. 

In this role, you will:

• Business Analyst and Developer of Workflow Management, Dynamic workflow, Customer Service Management; however, will not limit to this only when requirements come from other Modules.

• Create user stories to align with business requirements and technical architecture documentation for solution.

• Act as the Technical Expert for ServiceNow for DTS, assist the team with any technical issues and/or concerns.

• Participate in user story grooming session, elaboration, and design sessions.

• Review user stories to understand requirements and technical architecture documentation for solution.

• Ensure that ServiceNow standard practices are utilized for all configuration and customization.

• Provide insight and expertise into the ServiceNow ITSM, ITOM configuration based on previous work experiences and training.

• Complete the deployment of solutions across sub-production and production environments.

• Configure the ServiceNow ITSM solution to meet identified business requirements, process guides and functional requirements.

• Identify requirement “gaps” to maintain a high degree of quality in the solution build.

• Provide configuration options to meet specific requirements identifying respective pros and cons for each option.

• Support the design of integrations to-and-from the ServiceNow solution and other systems.

• Ensure that ServiceNow standard practices are utilized for all configuration and customization.

• Troubleshoot any errors found in the ServiceNow configuration.

• Complete the deployment of solutions across sub-production and production environments.

• Being able to do Unit testing/Regression testing and collaboration with UAT.

About Us

Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.

At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth and impact. We’re founded on more than 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark.

Led by Purpose. Driven by You.

About You

You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.
You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you’ll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.

In one of our technical roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center. To succeed in this role, you will need the following qualifications:

• Bachelor’s degree in software engineering, Information Systems or equivalent.

• Basic knowledge of Unified Cloud Computing environments, Infrastructure Services, Networking concepts, and Collaboration Technologies

• Minimum 7+ years of ServiceNow Technical experience including ServiceNow Administration, Catalog Development, IT Service Portal Development, Developing OOTB and Custom Widgets, Asset & Configuration Management.

• Minimum of 5+ years of ServiceNow implementation and Administration experience in large complex environments

• Must be professional, well-spoken, and able to interact with onsite teams and customers.

• Strong problem solving and analytical skills.

• Hands-on experience – Handling IT tickets in a Global / Large Scale Industry

• ServiceNow technical skills - UI Policies, UI Macros, UI Pages, Client Scripts, Script Includes, Business Rules, Glide Ajax, Mid Server Configuration, ACL’s, Import Sets, Transform Maps and Update sets.

• Experience with JavaScript, HTML, CSS, Angular, JSON, REST and SOAP

• Knowledge and understanding of Workflows, Notifications, System Properties required.

• Must have Hands-on Experience working on Catalog Development from End to End (Requirement Gathering, Development, Testing/Validating, UAT, Global Communication through multiple channels, follow Change Control to move the development to Quality and Production Instances).

• Must have Hands-on Experience working on Service Portal (Implementing new functionalities on Portal, upgrade testing, modifying/creating Portal Pages, Widgets).

• Should be able to identify/understand the instance specific customizations and fix Bugs on Service Portal.

• Working knowledge on ServiceNow ITSM, ITOM, ITAM, HRSD and CSM is required.

• Knowledge and experience with Integrations and Automation tools

• Must be self-driven and able to manage priorities, proactively communicate during conflicts.

• Proficient in Agile development and all phases of the Application Development Lifecycle

• Certified ServiceNow System Administrator (CSA) Required

To Be Considered
Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.

In the meantime, please check out the careers website.

And finally, the fine print….

For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, and DMV check.

#LI-Hybrid

Primary LocationIT Centre Bengaluru GDTC

Additional Locations

Worker TypeEmployee

Worker Sub-TypeRegular

Time TypeFull time