Welcome to Kanadevia Inova, a global innovation leader in the waste infrastructure space, where we believe in creating a sustainable future through technology and innovation.
Transforming Waste into Value
At Kanadevia Inova, we pride ourselves on being at the forefront of waste-to-X technology. We are not just waste managers; we are creators of value from what communities discard. Your role at Kanadevia Inova directly contributes to turning something once considered useless - waste - into something invaluable: energy, heat, hydrogen, fertilizer, and beyond.
Job Description- Own and continuously improve the ITSM tool (USM), ensuring alignment with ITIL processes and business needs.
- Act as the main point of contact; manage the roadmap, backlog, and enhancements of the ITSM platform.
- Configure and administer ITSM modules (Incident, Request, Change, Problem, CMDB), including workflows, SLAs, and automation.
- Drive process enablement and standardization across teams; collaborate with stakeholders and support audits/compliance.
- Deliver reporting and insights, coordinate releases with vendors, and provide training/documentation for users.
- 3–7 years in ITSM/Service Desk/IT ops with hands-on ownership or administration of an ITSM tool.
- Strong knowledge of ITIL processes (Incident, Request, Change, Problem) and ITIL Foundation (preferred).
- Proven experience in ITSM configuration (modules, workflows) and translating business needs into system solutions.
- Experience with reporting, dashboards, and data analysis within ITSM tools.
- Strong analytical, communication, and structured working style; able to balance operations with continuous improvement.
Employee perks, benefits
- Employment contract for an indefinite period
- + 13th Salary
- 5% Annual bonus
- Flexible working time (core time 9-3:00)
- Home office possible 2 days a week
- Extra days of leave
- 2 Sick days per year
- Recreation allowance
- Referral program
- Travel allowance
- The third pillar of the pension scheme (up to 2,5%)
- Company mobile phone or phone allowance
- Support for professional and career growth, education and training
Compensation
Basic wage component (gross): 2300 EUR/month
This amount is our minimum offered salary. Compensation is determined based on your level, skills, experience, and qualifications.
For HR agencies: Please note that we do not accept applications coming from agencies. Thank you.
Skills Required
- 3-7 years in ITSM, Service Desk, or IT operations with hands-on ownership or administration of an ITSM tool.
- Strong knowledge of ITIL processes (Incident, Request, Change, Problem).
- ITIL Foundation certification.
- Proven experience in ITSM configuration (modules, workflows) and translating business needs into system solutions.
- Experience with reporting, dashboards, and data analysis within ITSM tools.
- Strong analytical skills, communication, and structured working style; ability to balance operations with continuous improvement.
What We Do
Kanadevia Inova is a global greentech leader specializing in Waste to Energy (WtE) and Renewable Gas (RG). It delivers turnkey systems that transform waste into valuable resources through cutting-edge technology, focusing on the energy transition and circular economy to create a future free of wasted waste.
