At Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts.
Are you our new ITSM Process Owner – Configuration Management Focus?We are seeking a proactive and detail-oriented ITSM Process Owner to lead and optimise our IT Service Management processes, with a particular focus on Configuration Management. This role is ideal for someone with a solid foundation in ITIL practices and hands-on experience in configuration management process in a dynamic enterprise environment.
What you will do:- Review the as-is process and drive the implementation and continuous improvement of the Configuration Management process, ensuring accurate and complete data in the CMDB.
- Collaborate with technical teams to ensure CI relationships and dependencies are well documented and maintained.
- Monitor process performance and compliance, producing regular reports and KPIs.
- Facilitate process-related workshops, training, and stakeholder engagement sessions.
- Act as a subject matter expert for ITIL-based process improvements and governance.
- Support audits and ensure alignment with internal policies and external standards.
- ITIL Foundation certification (Intermediate level is a plus)
- 2–3 years of experience in ITSM roles, preferably in large or complex organisations.
- Proven experience in Configuration Management, including CMDB tools and data modelling.
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management abilities.
- Familiarity with ITSM platforms (e.g., ServiceNow).
It´s a plus:
- Experience with other ITIL processes such as Change, Incident, or Problem Management.
- Knowledge of service mapping and discovery tools.
- Ability to work independently and drive initiatives forward.
What we offer: At Intrum we offer not only a challenging and rewarding career but also:
- A challenging, exciting and developing position in an international company with growth ambitions
- Highly motivated and skilled co-workers globally
- Being part of a supportive culture where effort counts
- We facilitate your learning through different learning arenas
About Intrum:
Intrum is the industry-leading provider of credit management services across 20 markets in Europe. By helping companies to get paid and support people with their late payments, Intrum leads the way to a sound economy and plays a critical role in society at large.
Intrum has circa 10,000 dedicated professionals who serve around 80,000 companies across Europe.
At Intrum we consider everybody to be a leader. We lead ourselves when collaborate to meet the needs of our clients and customers. We are all accountable to our actions as well as trust and care for each other. This makes us all leaders, independent of role or responsibility, and this is reflected in our 3 leadership principles: Deliver Impact, Inspire Trust and Embrace Growth.
How to apply: If you are interested in this position and believe you have the right qualifications, please send your English CV and a cover letter via the “apply button”
**Please note that as a multinational company, our Global Talent Acquisition Partner is based in Spain. You might receive a call with a Spanish phone number.**
At Intrum we strive to create a diverse and inclusive workplace. We encourage applicants from all backgrounds to apply.
Do you feel that you might be the right person? Great! Apply now. Looking forward to hearing from you!
Top Skills
What We Do
Intrum is Europe’s undisputed market leading credit management services company, with a complete range of credit management and financial services with a strong base in collection operations.
We have more than 10,000 experienced employees across 20 countries in Europe. Our headquarter is located in Stockholm, Sweden, and we are listed on the Stockholm Stock Exchange.
We help companies prosper by caring for their customers. Every year we support 80,000 companies in a variety of industries who have difficulties getting paid for goods and services that they have sold. Through Intrum’s wide range of credit management services, we help companies of all sizes, to improve their cash flow and increase liquidity.
Every day we are in contact with 250,000 people in debt. Through our ethical approach, we listen, respect and strive to understand each individual situation. Guided by our values, we help our customers solve their debt and come back in control over their financial situation.
This is how we lead the way to a sound economy for companies, individuals and society as a whole
