Job Description Summary
Sandoz continues to go through an exciting and transformative period as a global leader and pioneering provider of sustainable Biosimilar and Generic medicines. As we continue down this new and ambitious path, unique opportunities will present themselves, both professionally and personally. Join us, the future is ours to shape!This role is responsible for ITSM Ops Governance for Infrastructure OPS (Hosting & Compute) and lifecycle management across global operations, ensuring solid and continuous service delivery.
Job Description
Your Key Responsibilities
Your responsibilities include, but are not limited to:
Responsible for ITSM operational governance for Infrastructure (Hosting, DWS/SD [ad interim], Connectivity [ad interim]) in interlock with owners of infrastructure technologies across all ITSM processes.
Develop, report, monitor, and maintain KPIs related to Infrastructure Governance.
Escalate and interlock to remediate KPIs that are breaching thresholds.
Ensure compliance-related governance is executed by the Infrastructure Team in a timely manner.
Analyze data related to incidents, failed changes, and problem records, ensuring timely resolution by respective technology owners.
Analyze KPI data and ensure SIPs are initiated by the Infrastructure Team.
Check and monitor ITSM process compliance within Infrastructure Services.
Organize integration between AMS, Infrastructure, and SST and ad interim govern ITSM operations of ISRC as well.
KPI
Stable, compliant, secure, and cost‑effective operations measured by availability, performance, and capacity metrics, including continuous cost reductions YoY.
What you’ll bring to the role
Essential Requirements
University degree in Computer Science or comparable education.
10–15 years of IT experience in operations and system management.
More than 10 years of experience in service management or engineering of a global service portfolio across geographies and business areas.
Track record of delivering multinational projects on time, quality, and budget.
Experience negotiating agreements with corporate suppliers in alignment with sourcing.
10 years’ experience in managing managers.
Essential skills include IT Infrastructure Management, IT Service Management Practices (ITIL Foundation), compliance & risk management (GxP, validation, IT control standards), command‑center leadership, strong reasoning & decision‑making skills, long‑term relationship building, and a customer‑service‑first attitude.
Languages: Fluent English, written and spoken.
Desirable Requirements
Documented experience working across IT teams.
Ability to interact professionally with executives, managers, and SMEs in IT.
You’ll receive
Competitive compensation and benefits aligned with Sandoz global standards.
Flexible working models.
Learning and development opportunities.
An agile, collaborative, and supportive working environment.
Why Sandoz?
Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, provided more than 900 million patient treatments across 100+ countries in 2024 and while we are proud of this achievement, we have an ambition to do more!
With investments in new development capabilities, production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low‑cost, high‑quality medicines—sustainably.
Our momentum is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who experience an agile and collegiate environment with impactful, flexible-hybrid careers, where diversity is welcomed and personal growth is supported.
Join us!
Skills Desired
Communication Skills, IT Infrastructures, IT Operations, IT Service Management, Problem Solving Skills, System Integration, Vendor ManagementSandoz Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sandoz and has not been reviewed or approved by Sandoz.
-
Healthcare Strength — Health, dental, vision, and prescription coverage are consistently described as core components across U.S. roles and materials. Feedback suggests the medical offering is broad and a standard pillar of the package.
-
Retirement Support — A 401(k) plan with a company match described as generous is commonly included for U.S. roles. This savings support is positioned alongside other primary benefits as part of total rewards.
-
Equity Value & Accessibility — Equity eligibility is noted for many positions and a global all‑employee share program is being introduced from 2026. These elements add upside beyond base salary and annual bonus.
Sandoz Insights
Similar Jobs
What We Do
Sandoz is the global leader in generic and biosimilar medicines. Our Purpose is to pioneer access to medicines for patients globally. We are on a mission to drive innovation in the healthcare industry by freeing up resources sustainably and responsibly while continuing to address global health challenges such as antimicrobial resistance. We are present in more than 100 countries and our medicines serve some 500 million people every year. We have two main global businesses: Generics - divided between standard generics and complex generics - and Biosimilars.
