Are you ready to shape the future technological landscape in Europe?
We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/
Are you ready for a sneak-peek in the day of a ITSM Configuration Manager in Netcompany?
As an ITSM Configuration Manager, you will:
- Drive the development, adoption, and standardization of Configuration Management best practices across ITSM processes.
- Contribute to the definition of the Configuration Management strategy, objectives, and roadmap, ensuring alignment across services.
- Ensure the Configuration Management process and CMDB framework are implemented, fit for purpose, and compliant with enterprise standards.
- Facilitate advisory and tactical boards, engaging stakeholders to ensure process governance and alignment.
- Oversee the centralized CMDB and associated toolset, ensuring integration, data quality, and ongoing optimization.
- Establish clear roles and accountability for Configuration Process Owners, CI Owners, and Controllers.
- Define, monitor, and report on Configuration Management KPIs to drive process effectiveness and continuous improvement.
- Maintain process documentation in the knowledge management system and lead regular reviews to enhance maturity and reliability.
What would make you a fit for the role:
- University degree in Computer Science, Information Technology, or a related field.
- Minimum of 4 years of relevant experience in IT service management, preferably in multi-tower and multi-site environments.
- Strong understanding of IT service management best practices and standards (e.g., ITIL, IT4IT).
- Proven experience in delivering CMDB and ITSM processes across complex environments.
- Competency in various planning and process improvement methodologies; strong analytical skills with the ability to interpret data and statistics for forecasting and decision-making.
- Excellent verbal and written communication skills; ability to deliver presentations clearly and effectively. Command of English is required; French is a strong plus.
- Relevant certifications in at least one of the following areas:
- ITIL 4 Managing Professional
- ITIL v3 Intermediate / Expert / MALC
- IT4IT
- UML, BPMN 2.0 (Business Process Modelling)
- OMG Certified Expert in BPM (OCEB)
Being a part of the Netcompany team, you will be provided with:
- Opportunity to work in a modern environment.
- Competitive compensation & benefits package
- Hospitalization plan
- Hybrid working model
- Meal allowance
- Mobility budget or commuting allowance (if applicable)
- Well-being activities (on premises)
- Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
- Personalized development plan for targeted career growth
If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!
By joining Netcompany Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working for international projects, primarily within the European Institutions market, with a unique opportunity to shape the future of digital services in an environment that values ideas and fosters growth.
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Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.
We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.
In the following link you may find our CV Submission privacy notice: https://netcompany.com/cv-submission-privacy-notice/
Skills Required
- University degree in Computer Science, Information Technology, or a related field
- Minimum of 4 years relevant experience in IT service management, preferably in multi-tower and multi-site environments
- Strong understanding of IT service management best practices and standards (e.g., ITIL, IT4IT)
- Proven experience delivering CMDB and ITSM processes across complex environments
- Competency in planning and process improvement methodologies; strong analytical skills to interpret data and statistics
- Excellent verbal and written communication skills; ability to deliver presentations; command of English required
- French language skills
- Relevant certifications in at least one area: ITIL 4 Managing Professional, ITIL v3 Intermediate/Expert/MALC, IT4IT, UML, BPMN 2.0, OCEB
What We Do
Netcompany is the fastest growing and most successful IT service company in Northern Europe. Today, we lead the way with digitalisation in Northern Europe, building modern IT solutions and introducing advanced use of technology for large global customer, side by side in agile teams. Netcompany leads the way in the next generation of IT consulting, with keen focus on Customer Value, Speed and Guaranteed delivery. We build IT solutions through agile delivery methods with speed to market. Our solutions are based on modern legacy free technology and industry standards. We build scalable robust solutions that will adapt to changing business needs, fully anchored in the organization. We know what it takes to build, operate and maintain IT solutions across all sectors and industries. We constantly challenge and innovate, and ensure that Development and Operations resources work together to ensure stability with speed. Netcompany’s vision is to be the leading digital Challenger in Northern Europe. We help Northern European businesses become future digital winners. The clients of Netcompany are large companies from a diverse array of industries and the public sector. Current and recent clients include: Danish Customs and Tax Administration (SKAT), ATP, Carlsberg, Royal Danish Ministry of Foreign Affairs, Ørsted, Airbus, Ministry of Justice (UK), Sodexo, Oslo Local Authority and Post Nord to name a few. We are headquartered in Copenhagen and besides the offices in Denmark, we are located in UK, Netherlands, Poland, Norway and Vietnam, with an employee count of more than 6500+. Privacy policy: https://www.netcompany.com/int/Privacy-Policy
