The Opportunity:
CACI is seeking an ITSM/CMMI Process Lead to drive the adoption and enhancement of IT Service Management (ITSM) processes across all various IT organizational units. The successful candidate will be responsible for using the process-focused, maturity-based framework of the CMMI to systematically improve, designing and implementing IT Service Management (ITSM) processes, conducting maturity assessments, identifying gaps, documenting processes, and working with the Operations teams to ensure delivery and adoption.
Responsibilities:
• Spearhead the adoption and optimization of ITSM processes across business units, focusing on incident, problem, change, and asset management.
• Define and document ITSM and CMMI processes, ensuring alignment with ITIL4 and CMMI standards and best practices.
• Collaborating with ITSM process owners, managers, and stakeholders to elicit, analyze, and validate requirements for ITSM products and services, using agile methodologies and tools.
• Conduct maturity assessments and gap analysis to identify areas for improvement in existing ITSM/CMMI processes.
• Represent DSS in the CACI EIT Quarterly ITSM, including metric reporting and ITSM best practice highlights
• Participate in alignment and integration of ITSM tools (ServiceNow, Jira, etc.) with defined processes for efficiency and automation
• Work closely with Program Performance Team ensuring ITSM process and continuous training support established KPI/SLAs and maturity goals
• Collaborate with cross-functional teams to ensure seamless integration of ITSM processes with other IT and business functions.
• Identify and define roles and responsibilities within the ITSM and CMMI processes, ensuring clear ownership and accountability.
• Design & deliver business values for internal & external stakeholders.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication skills, both written and verbal, with the ability to present complex security concepts to technical and non-technical audiences.
Qualifications:
Required:
• Ability to attain DHS EOD
• BA + 9 years’ applicable experience, or 15 years without degree
• Effective oral, written, and interpersonal skills with the ability to work collaboratively with cross-functional teams and stakeholders as well as engage both technical and non-technical groups.
• A strong understanding of ITIL4 standards and experience
• A strong understanding of CMMI standards
• Strong experience in Continual Service Improvement (CSI)
• Skilled in data analysis and reporting tools (PowerBI, etc.)
• Possess the savvy to work across organizational lines within the company and influence key internal executives and business line directors.
Desired:
• ITIL 4 Managing Professional Certification
• ITIL 4 Strategic Leader Certification
• CMMI Professional Certification
• Lean Six Sigma Green or Black Belt
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What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Your potential is limitless. So is ours.
Learn more about CACI here.
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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.
The proposed salary range for this position is:
$103,800 - $218,100Top Skills
What We Do
CACI’s approximately 23,000 talented employees are vigilant in providing the unique expertise and distinctive technology that address our customers’ greatest enterprise and mission challenges. Our culture of good character, innovation, and excellence drives our success and earns us recognition as a Fortune World's Most Admired Company. As a member of the Fortune 1000 Largest Companies, the Russell 1000 Index, and the S&P MidCap 400 Index, we consistently deliver strong shareholder value. Visit us at www.caci.com.
