ITS Systems Administrator

Please complete the application in its entirety. Include all previous employment so that it may be taken into consideration. Please include a resume attachment with submittal of your application. Resume should document months and years with your dates of employment. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received before the closing date and time listed.

At Regional Transportation District (RTD), We make lives better through connections!

When you join RTD, you will be among dedicated employees exhibiting RTD's values of passion, respect, diversity, trustworthiness, collaboration, and ownership. RTD is committed to an inclusive and diverse workplace. As part of our diversity value statement, we encourage our employees to honor diversity in thought, people, and experience. Come join RTD on this great journey to be the trusted leader in mobility, delivering excellence and value to our customers and community.

RTD Employee Benefits: https://www.rtd-denver.com/careers/benefits

(RTD Represented Employee Benefits: Please refer to the Labor Agreement included in the above link for details.)

This position is responsible for planning, installation, monitoring, maintaining and providing tier 1 and tier 2 support to ensure quality assurance and reliability of the organization’s Intelligent Transportation Systems (ITS) applications, hardware, and functional business processes.

Duties & Responsibilities:

Essential:

• Provides tier 1 and tier 2 technical support to the organization’s ITS systems that impact public ridership and internal operations.
• Maintains and monitors CAD/AVL and other critical ITS systems, servers, storage, database and application needs as well as interfaces with dependent systems within the organization.
• Performs system administration duties for the organization’s ITS technologies and analyzes, evaluates and troubleshoots the effect of upgrades and enhancements to the software
• Develops, documents, maintains and presents user policies and procedural processes for ITS systems.
• Analyzes, identifies and makes recommendations for potential uses of ITS systems to enhance and improve service to the public.
• Makes system administration decisions that impact the performance of the fleet wide “Automatic Stop Announcement” and Real Time Passenger Information (RTPI).
• Assists the Supervisor, ITS with managing staff to include interviewing, hiring, assigning work, training, coaching, and counseling to ensure consistent application of Employee Guidelines, processes, and procedures.
• Assumes Acting ITS Supervisor responsibilities when assigned.

Other:

•  All job-related duties as assigned.
   

Qualifications:

Required:

• Bachelor’s degree at minimum required.
• A minimum of five years of experience supporting complex mission critical client server systems, operating systems and databases such as UNIX, Linux, Oracle and SQL databases, and Microsoft Server and desktop products in a 24x7x365 operation required.
• A minimum of five years of experience in the analysis, installation, administration, and troubleshooting of a mission critical client/server-based data network, servers and applications required.
• Proficiency in technological networking principles to include Layer 1-4 networking such as Cat5/Cat6, fiber optics, Ethernet, routing and Wi-Fi.

• Proficiency in diagnostic, monitoring, and alarming software technologies and principals using standard protocols like SNMP.
• Proficiency in Digital Trunked Radio (DTR) based radios and cellular radio communication principles and systems.
• Proficient with Microsoft Office Suite.
• Ability to communicate effectively, orally and in writing.
• Ability to influence senior management and users to obtain cooperation with accepting and utilizing new ITS systems through training utilizing a high level of coaching and negotiation skills to change behavior.
• Ability to manage time and workload effectively which includes planning, organizing, and prioritizing with attention to details.
• The ability to respond to system emergencies and system failures on a 24/7 basis.

Preferred:

• Bachelor’s degree in computer science, Mathematics, Telecommunications or a closely related field.
• Experience in ITS technologies hardware and software support preferred. Specific technology experience such as automatic passenger counters, CAD/AVL, paratransit and other manifest systems, fare collections systems, automatic stop announcement systems, transit based mobile and web applications, trip planners, IVR’s, electronic signage and content applications, real time information systems, scheduling and operations management systems is preferred.

Or:

An equivalent combination of education, experience, knowledge, skills, and abilities may be considered.  

WORKING ENVIRONMENT AND PHYSICAL REQUIREMENTS

The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job with or without reasonable accommodations.

CORE COMPETENCIES: PROFESSIONAL

SAFETY: Promotes safety as agency’s number 1 priority in decision-making, reporting, learning, mitigation and follow-up. Zero tolerance for unsafe conditions or acts. Promotes continuous improvement of safety culture.

COMMUNICATION (D): good written and verbal communication, organized thought processes, polite and respectful of others, adapts presentations to the audience

ANALYSIS/PROBLEM SOLVING: thoroughly thinks out and evaluates alternatives, innovative problem resolution, pro-active approach, initiative to resolve problems

WORKLOAD MANAGEMENT (D): works with little direction and supervision, timely completion of projects, makes time for unplanned assignments, adapts to changing priorities

ETHICS AND INTEGRITY: perceived fairness; tolerance; honesty; consistent in application of policies and procedures.

JOB SPECIFIC COMPETENCIES

CUSTOMER FOCUS: communicates courteously and proactively, learns customer’s short-and long-term needs, sees issues from customer’s perspective

SELF DIRECTED: acts independently; accomplishes goals without direct management supervisor or relying on other team members; understands gaps in personal skill set and knows where to go to acquire the support needed to get the job done

SPECIALIZED KNOWLEDGE: specialty field of knowledge is up to date and properly applied

CAREER MAP:

Based on job performance, experience, education and position availability the next step on the career map for this position may be:

Senior ITS Systems Administrator

We will consider all applications for this position until the close date of October 28, 2025. For consideration, please be sure to apply before the posting end date.

Applicants should submit a resume with all relevant and verifiable education, training and work experience information at the time of application. Please be sure to include both months and years for all employers provided.

Pay Range:

$92,003.00 - $129,954.50 Annual

EEO POLICY AND ADA ACCOMMODATIONS 

RTD is proud to be an Equal Opportunity Employer, supporting diversity, equity, and inclusion in the workplace. All applicants will be considered for employment regardless to the race, sex, disability status or any other characteristic protected by law and we encourage candidates from all identities, backgrounds, and abilities to apply. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status, or any other protected status in accordance with applicable law. RTD is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, pre-employment testing, participating in the employee selection process, promotions, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require a reasonable accommodation, please reach out to our Employment ADA Coordinator Kris Frazier at [email protected], or the Talent Acquisition team [email protected].

To learn more or see our EEO policy, please visit our EEO page at: [ https://www.rtd-denver.com/sites/default/files/files/2022-12/EEO%20Policy%20Statement-%20UPDATED.pdf ]

RTD posts a compensation range that represents a good faith estimate of what RTD anticipates paying for the position at the time of posting.  Starting salary is based on the candidate’s relevant and verified education, training and work experience.  Applicants should submit all relevant and verifiable education, training and work experiences at the time of application.