ITS Director, Enterprise Applications

Essential Duties & Responsibilities

• Directs the development and execution of long-term IT strategies to support the university’s mission, academic goals, and operational objectives
• Manages the daily operations of IT systems, services, and infrastructure to ensure reliability, security, and efficiency across the institution
• Oversees the planning, execution, and evaluation of complex IT projects, ensuring alignment with institutional priorities and stakeholder needs
• Builds partnerships with academic and administrative units to align technology solutions with user needs and improve institutional effectiveness
• Champions the adoption of emerging technologies and innovative practices to enhance teaching, learning, research, and administrative functions
• Establishes IT governance structures and ensures compliance with data privacy, cybersecurity standards, and applicable regulations
• Other duties as assigned

Knowledge, Skills, & Abilities

• Knowledge of IT governance, infrastructure, enterprise systems, and service delivery models within complex organizations
• Knowledge of information security best practices, data governance, and regulatory frameworks such as Family Educational Rights and Privacy Act (FERPA), Health Insurance Portability and Accountability Act (HIPAA), or General Data Protection Regulation (GDPR)
• Skill in overseeing large-scale, cross-functional projects, including planning, budgeting, resource allocation, and performance evaluation
• Ability to lead diverse teams, manage organizational change, and drive digital transformation initiatives
• Ability to build effective relationships with academic, administrative, and technical stakeholders to align technology with institutional goals

Minimum Education & Experience

• Bachelor's degree in related field
• 10 years of relevant experience
• 4 years of supervisory experience
• Equivalent combination of experience and education may be considered

Job Level Overview

Management and People Leadership Level 4 -Directs a large department, significant parts of a college or division, or multiple disciplines that have critical impact at the university-level. Primarily provides leadership through other managers. Sets strategic direction, shapes business strategies, develops operational plans, and ensures alignment with overall university objectives.

Additional Details

The ITS Director of Enterprise Applications is expected to maintain a regular on-campus presence and serves as a key technology leader, providing strategic oversight of the university's enterprise application portfolio, including the critical systems and platforms that support academic, administrative, and research functions. Areas of responsibility include web hosting and digital experience platforms, custom-developed applications, student information systems, enterprise resource planning (ERP) solutions such as Workday, ServiceNow, and other institution-wide application ecosystems.

This role is responsible for defining and executing a cohesive, forward-looking application strategy that aligns technology investments with the university's strategic priorities. The Director develops and maintains multi-year roadmaps for enterprise applications, ensuring scalability, integration, security, reliability, and a high-quality user experience for students, faculty, and staff. The position drives modernization efforts, oversees platform selection and lifecycle management, and fosters innovation through the thoughtful evaluation and adoption of emerging technologies.

As a key member of the ITS senior leadership team, the Director partners closely with academic and administrative leaders to understand evolving business needs and translate them into effective technology solutions that advance the university's mission. The role requires a balance of strategic vision and operational excellence, with a strong emphasis on governance, stakeholder engagement, organizational change management, and cross-functional collaboration within a dynamic and highly collaborative environment.
 

FLSA Category

Work Location

Compensation

Application Materials

When you are ready to complete an application for this position please be prepared to submit the below requested information.  This will be required to ensure your application is processed in a timely manner.

Candidates must be eligible to work in the United States.

Additional Details

In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above. Rochester Institute of Technology considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources. RIT provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability in its hiring, admissions, educational programs and activities. RIT provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law.

If you need reasonable accommodation for any part of the application and hiring process, please contact the Human Resources office at 585-475-2424 or email your request to [email protected]. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.