ITPROUS_PS_NC_111424_750825_System Administrator- Senior

JOB DESCRIPTION:

Client needs an excellent desktop support for activities such as troubleshooting, software installs, PC replacements, imaging, equipment inventories, PC maintenance, applying critical updates, documenting tickets, customer onboardings, and off-boardings.

System Admin Mid-Level Contractor Job Description – EEM Support

• Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers
  
• Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams
  
• Image or provision new equipment hardware & provide to customer
  
• Use strong organizational skills to track onboarding & shipping activities based on customer requests.
  
• Follow asset management processes to ensure proper customer billing
  
• Document work activities in ServiceNow
  
• Testing Intune processes for Tier 3 team & providing feedback
  
• Test upgrades and software changes
  
• Install software following security & internal processes
  
• Troubleshoot customer issues
  
• Provide instruction while troubleshooting for remote customers
  
• Assist with developing team processes & a knowledge base
  
• Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust 
  
• Basic knowledge of Macintosh Apple devices with a willingness to learn
  
• Work with vendors on warranty cases
  
• Collaborate with internal teams on technical issues
  
• Work on special projects as needed
  

• Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers
  
• Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams
  
• Image or provision new equipment hardware & provide to customer
  
• Use strong organizational skills to track onboarding & shipping activities based on customer requests.
  
• Follow asset management processes to ensure proper customer billing
  
• Testing Intune processes for Tier 3 team & providing feedback
  
• Test upgrades and software changes
  
• Install software following security & internal processes
  
• Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond
  
• Basic knowledge of Macintosh Apple devices with a willingness to learn