The Role
Provide desktop support, troubleshoot issues, manage software installs and equipment provisioning, and document work activities using ServiceNow. Collaborate with teams and vendors while ensuring customer satisfaction.
Summary Generated by Built In
JOB DESCRIPTION:
Client needs an excellent desktop support for activities such as troubleshooting, software installs, PC replacements, imaging, equipment inventories, PC maintenance, applying critical updates, documenting tickets, customer onboardings, and off-boardings.
System Admin Mid-Level Contractor Job Description – EEM Support
- Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers
- Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams
- Image or provision new equipment hardware & provide to customer
- Use strong organizational skills to track onboarding & shipping activities based on customer requests.
- Follow asset management processes to ensure proper customer billing
- Document work activities in ServiceNow
- Testing Intune processes for Tier 3 team & providing feedback
- Test upgrades and software changes
- Install software following security & internal processes
- Troubleshoot customer issues
- Provide instruction while troubleshooting for remote customers
- Assist with developing team processes & a knowledge base
- Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust
- Basic knowledge of Macintosh Apple devices with a willingness to learn
- Work with vendors on warranty cases
- Collaborate with internal teams on technical issues
- Work on special projects as needed
Requirements
- Support customers using good customer service skills
including the ability to communicate to both technical and non-technical
customers
- Utilize moderate knowledge and demonstratable skills of
Windows OS & M365 to support our customers & to work with internal
teams
- Image or provision new equipment hardware & provide to
customer
- Use strong organizational skills to track onboarding &
shipping activities based on customer requests.
- Follow asset management processes to ensure proper customer
billing
- Testing Intune processes for Tier 3 team & providing
feedback
- Test upgrades and software changes
- Install software following security & internal processes
- Basic understanding of MECM, Active Directory, Tanium,
Intune, & Beyond
- Basic knowledge of Macintosh Apple devices with a
willingness to learn
Benefits
Health Insurance
Sick Leave
Skills Required
- Knowledge and skills of Windows OS & M365
- Support customers and provide good customer service skills
- Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust
- Basic knowledge of Macintosh Apple devices
- Strong organizational skills
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The Company
What We Do
ITProFound Inc. is a global technology services and solutions provider specializing in software development, IT consulting, and staff augmentation. They deliver end-to-end business practice solutions, including ERP, cloud migrations, and data analytics, across various industries.
