We are seeking an IT/OT Support Engineer to provide hands-on technical support for Client's GxP Manufacturing and Quality environments. This role supports a complex, 24x7 mission-critical operation, delivering high-quality end user support across hardware, software, and manufacturing systems. The ideal candidate communicates effectively with both technical and non-technical users, contributes to documentation and training, and partners closely with Automation and Global IT/OT teams to support and standardize manufacturing operations.
Key Responsibilities
Provide onsite technical support for Windows, macOS, Linux, and mobile devices in GMP shop-floor and laboratory environments.
Support enterprise and departmental applications, including MES, DCS, and SCADA systems in collaboration with Automation teams.
Install, configure, upgrade, and troubleshoot software, operating systems, printers, and peripherals.
Support network connectivity including LAN, WAN, wireless, and VPN.
Manage user accounts, access rights, devices, and print queues in compliance with GxP standards.
Open, track, and resolve incidents and service requests using ServiceNow, meeting defined SLAs.
Document resolutions, workarounds, system changes, and FAQs to support knowledge sharing and compliance.
Coordinate issue resolution with site teams and corporate IT to ensure standard, compliant solutions.
Participate in on-call and after-hours support rotations as required.
Contribute to Manufacturing Operations Management initiatives and IT/OT process optimization.
Qualifications
2–5 years of onsite and/or remote IT support experience in a regulated or enterprise environment.
Working knowledge of Windows networking, TCP/IP, Ethernet, and basic infrastructure concepts.
Strong customer service, communication, and teamwork skills.
Ability to work under pressure in a 24x7, mission-critical environment.
BS in Computer Science or related field preferred.
Willingness to work onsite in Hillsboro, Oregon, including on-call and holiday coverage.
Skills Required
- 2-5 years of onsite and/or remote IT support experience in a regulated or enterprise environment.
- Hands-on support for Windows, macOS, Linux, and mobile devices in GMP/shop-floor and laboratory environments.
- Experience supporting MES, DCS, and SCADA systems in collaboration with Automation teams.
- Working knowledge of Windows networking, TCP/IP, Ethernet, LAN, WAN, wireless, and VPN.
- Experience using ServiceNow to open, track, and resolve incidents and service requests meeting SLAs.
- Ability to manage user accounts, access rights, devices, and print queues in compliance with GxP/GMP standards.
- Strong customer service, communication, and teamwork skills.
- Ability to work under pressure in a 24x7, mission-critical environment and participate in on-call/after-hours rotations.
- BS in Computer Science or related field.
What We Do
Dawar Consulting Inc. is a professional services and staff augmentation firm specializing in IT consulting, workforce solutions, and HCM/HRIS services. They provide technology and business consulting, project delivery, and IT support to help clients achieve their strategic goals. With expertise across IT, Engineering, and Finance, they deliver best-in-class workforce solutions and innovative strategies to drive operational efficiency and business success.
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