ITIL V3, ITSM Suite, Cloud Computing Infrastructure

Posted 9 Days Ago
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Naperville, IL, USA
In-Office
Mid level
Information Technology • Professional Services • Software • Consulting
The Role
Implement and manage ITIL v3 processes and enterprise ITSM (ServiceNow/Remedy), including asset and configuration management, CSI projects, metrics/scorecards, agile practices, and project coordination. Provide process implementation, tooling administration, and stakeholder communication to improve service management.
Summary Generated by Built In
Company Description

Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.

Job Description

  • Minimum of 4+ year overall experience in implementing ITIL, Enterprise Service Management, Asset and Configuration Management
  • At least 3 years of experience with ServiceNow or BMC Remedy or other ITSM tools as an advanced user
  • Knowledge of the ITIL v3 service life cycle and ITSM best practices
  • Practical experience with agile methodologies/tools, ITIL process implementation, Driving/working part of CSI projects
  • Knowledge of COBIT, ISO 2000, or CMMI
  • Knowledge of technology metrics, scorecard implementation, and project management best practices
  • ITIL v3 Intermediate certificate or/and administration certificate on any ITSM tools like ServiceNow, Remedy
  • Analytical and Communication skills
  • Planning and Co-ordination skills
  • Experience with project management

Qualifications

  • Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
  • At least 4 years of experience within the Information Technologies.

Additional Information

 ** U.S. Citizens and those who are authorized to work independently in the United States are encouraged to apply. We are unable to sponsor at this time.
Note:-
1.This is a Full-Time & Permanent job opportunity for you.
2.Only US Citizen Green Card Holder GC-EAD, H4-EAD  L2-EAD  can apply.
3.No   OPT-EAD, H1B & TN candidates please.
4.Please mention your Visa Status in your email or resume.

Skills Required

  • Minimum 4+ years implementing ITIL, Enterprise Service Management, Asset and Configuration Management
  • At least 3 years advanced user experience with ServiceNow, BMC Remedy, or other ITSM tools
  • Knowledge of ITIL v3 service lifecycle and ITSM best practices
  • Practical experience with agile methodologies/tools and ITIL process implementation; participation in CSI projects
  • Knowledge of COBIT, ISO 20000 (listed as ISO 2000), or CMMI
  • Experience with technology metrics, scorecard implementation, and project management best practices
  • ITIL v3 Intermediate certificate and/or administration certificate on ITSM tools (ServiceNow, Remedy)
  • Analytical and strong communication skills
  • Planning and coordination skills
  • Experience with project management
  • Bachelor's degree or foreign equivalent (or 3 years progressive experience in specialty in lieu of each year of education)
  • At least 4 years of experience within Information Technologies
  • Must be U.S. citizen or otherwise authorized to work in the U.S. without sponsorship (Green Card, GC-EAD, H4-EAD, L2-EAD allowed; no sponsorship provided)
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The Company
87 Employees
Year Founded: 2007

What We Do

SonSoft Inc. is a global consulting and IT services firm specializing in software development, software consultancy, and Information Technology Enabled Services (ITES). The company provides a range of expertise including business consulting, systems integration, application development, and product engineering, helping clients re-engineer and re-invent their businesses to compete in a changing marketplace.

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