ITIL Change Manager

ITIL Change Manager
Location: Bedford (Hybrid)
Salary: £55,000 – £65,000 
Job Type: Full-Time

We’re excited to share a new opportunity within Service Express Europe! We’re looking for a ITIL Change Manager to join our MIS Service Operations team and play a key role in the governance and delivery of IT services across our international customer base.

This highly collaborative role will see you working closely with our Service Delivery teams and other stakeholders across the business to guide, improve, and champion our Change and Problem Management processes — ensuring seamless service operations and continuous improvement.

What You’ll Be Doing:

• Own, manage, and evolve the Change Management process across both Managed Infrastructure Services and Internal IT.
• Lead Change Advisory Board (CAB) meetings and coordinate all aspects of the change lifecycle, including impact and risk assessment, scheduling, stakeholder engagement, and communication.
• Develop and deliver training across teams to ensure consistent adoption of best practices in line with the ITIL framework.
• Maintain and enhance the Change Calendar, ensuring all approved changes are communicated and executed with minimal disruption.
• Evaluate change requests and ensure compliance with internal standards, regulatory requirements, and audit policies.
• Collaborate cross-functionally with IT teams (Infrastructure, DevOps, App Support) to support high-quality execution of changes.
• Lead Problem Management activities, including RCA documentation, identifying recurring issues, tracking trends, and supporting long-term solutions.
• Monitor and report on change metrics and drive continuous improvement through feedback and data insights.

What You’ll Bring:

• 5+ years’ experience in a similar IT Change Management or Service Operations role.
• Bachelor’s degree in Computer Science, Information Technology, or related field.
• ITIL Certification (Intermediate or higher preferred).
• Strong understanding of both Change and Problem Management processes in enterprise IT environments.
• Excellent stakeholder engagement, communication, and organisational skills.
• Experience coordinating across technical teams to drive service excellence.
• Bonus: Familiarity with ServiceNow or similar ITSM platforms and a background in infrastructure, networking, or application support.

What You’ll Get:

• Competitive salary between £55,000 – £65,000 
• Hybrid flexibility for improved work-life balance
• Private Medical Insurance, Life Assurance, Lifestyle Benefits & EAP
• Paid volunteer hours to support causes you care about
• Collaborative, people-first culture that prioritises both employee and customer experience
• Access to an on-site gym with personal training options