Item Processing Specialist

Description

ConnectOne Bank proves that putting people first is a better way to do business. At ConnectOne, we’re builders — of businesses, communities, and equity. Most importantly, we’re building opportunities. Our mission is to ensure our employees feel empowered to make important decisions, reach their potential and truly make an impact.

ConnectOne is a growth organization by design; it is part of our DNA and we take pride in seeing our employees grow with us. Founded in 2005 by an entrepreneur, we have grown into a high-performing commercial bank, inspiring a new model for our industry’s future. By embracing technology and all the ways it can help us become a world-class service organization, we support small business owners by fueling their mission. 

People First is the blueprint for our culture. It is at the foundation of everything we do and the decisions we make. At ConnectOne, you have the opportunity to be a part of a dynamic culture and team. Develop your forward-thinking skills, thrive in an entrepreneurial setting, and succeed at “a better place to be”. 

ConnectOne Bank is an Equal Housing and Equal Opportunity Lender, and a member of the Federal Deposit Insurance Corporation.

The Item Processing Specialist I is responsible for the maintenance, processing, repair, reconciliation, and accurate review of daily activities and transactions related to Deposit Accounts.

• Support the Bank’s “People First” focus and rules of engagement-maintaining a professional demeanor, working as an active member of the CNOB team, providing all clients excellent service, always striving to make CNOB “A Better Place to Be”.
• Complete daily exception processing of non-post items by researching and posting debit and credit to accounts; verify and release the end of day batches and complete returns.
• Research and process daily inquiries regarding account discrepancies or changes, rate changes and documents all support evidence as required.
• Review stop-payment suspects for accuracy and communicates with branches in the event supportive documentation or review is needed. Handle incoming and outgoing Federal Reserve Bank adjustments as needed.
• Process check claims in connection with check fraud reported by the client through the branch.
• Process Chargeback items (IRD returned deposited checks, including return check notifications).
• Handle foreign check deposits and collections in accordance with the bank’s procedure.
• Communicate and work with branches and internal departments to provide solutions to issues and answer inquiries regarding deposit accounts.
• Utilize fraud protection software to identify suspect transactions and follow-up with branches regarding the final processing decision.
• Assist management in the review, investigation and correspondence applicable to the reporting process of abandoned property.
• Provide input to the manager in regard to department procedures to ensure accuracy. 

• Strong “People First” interest and ability.
• Knowledge of the transaction clearing process with regard to deposit transactions and checks.
• Knowledge of Federal Reserve Bank cash letters and adjustments.
• Knowledge of relevant Federal and State banking regulations, such as Reg J, Reg E, Reg CC, UCC 3 & UCC 4 and Escheatment laws.
• Knowledge of Return reason codes and time frames for checks.
• Familiarity with bank security and safety practices.
• Excellent PC skills, including a good working knowledge of Microsoft Word and Excel.
• Excellent written and verbal communication skills.
• Knowledge of deposit account products and procedures.
• Detail oriented with strong investigative and organizational skills.

• Knowledge of banking systems (IBS Insight, OnBase, Vision Archive) 

Benefits:

• World class health, vision, and dental benefits on day one
• 401k with employer match
• Hybrid work from home (depending on role)
• Employee appreciation events (team building, softball games, food truck days, etc..)
• Employee assistance programs (EAP)
• Wellness programs (flu shot, preventive care, health programs and services discounts, etc..)
• Tuition reimbursement 
• Employee Discount perks
• CNOB Community Service Events

….and much, much more!

Studies have shown that individuals from underrepresented groups, may only apply to roles if they meet 100% of the qualifications. Roles evolve over time, especially with innovation, and you may be just the person we need. We hope you're open to learning new skills and growing with us. We encourage you to apply to continue making us “a better place to be!”

ConnectOne Bank is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law.

ConnectOne Bank also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If an accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition.